Job Overview

Analyzes the insights of customers and competition to provide inputs for the pre-development work and offers technical expertise for pre and post-sale activities.

Responsibilities:

•    Early engagement with customers and channel partners through “consultative” selling mindset, articulate value proposition/benefits
•    Strong application knowledge to identify current and future customer needs, Identify & develop new opportunities & applications for business growth
•    Coordinate technical deliverables, recommend products/solutions for new & existing applications
•    Identify potential NPI opportunities from customer interactions, with the ability to provide conceptual design and recommendations.
•    Collect VOC and specify customer application and specification needs, draft Product Requirement Document (PRD) for new product development
•    Support product qualifications, ensure product samples, supporting design, and verification activities 
•    Understand the market and leading customers’ technology, strategic direction, trends and unmet needs. Summarize and share the findings to PM and Engineering teams for future roadmap
•    Publish thought leadership articles and papers online/ off-line
•    Active participation in Tech-Days, Industry events and member of “standard setting” governing bodies
•    Provide technical marketing support to new product launch and introduction, ensuring high quality content
•    Drive customer issue resolution. Determine best course of action to solve technical problems, in required timeline
•    Support New Market growth discussions to support market entry into new applications
•    Relay attractive M&A / partnership options back to strategy teams

Requirements: 

Technical Skills
•    Strong technical knowledge in Performance Materials (e.g., heat shrink tubing, seals, EMI shielding).
•    Experience in application engineering, product development, or technical customer support.
•    Ability to collect and analyze Voice of Customer (VOC) data.
•    Knowledge of NPI (New Product Introduction) processes.
•    Experience preparing Product Requirement Documents (PRDs) or similar technical documentation.
•    Understanding of market trends, customer technologies, and industrial standards.
•    Ability to support product qualification, testing, and sample coordination.

Business & Commercial Skills
•    Ability to identify and develop new business opportunities and applications.
•    Experience supporting sales cycles with technical expertise.
•    Strong value‑proposition communication skills.
•    Ability to collaborate effectively with Product Management, Engineering, and Sales teams.

Soft Skills
•    Strong communication and presentation skills (written and verbal).
•    Consultative mindset and customer‑centric approach.
•    Problem‑solving and troubleshooting skills under tight timelines.
•    Ability to work in cross‑functional and multicultural environments.
•    Self‑driven, proactive, and comfortable with customer‑facing interactions.

LOCATION: Chihuahua (Cuidad Juarez), Monterrey (Nuevo León), Coahuila (Torreón), and San Luis Potosi. (Remote)
TRAVEL: 10% to 25%
#LI-REMOTE

Competencies