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CUSTOMER SERVICE ASSOCIATE V

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

This is a temporary position for 1 year for our office in Istanbul, Turkey.

 

Tasks Summary & Responsibilities:

  • Daily follow-up customer contacts;
  • Daily review and resolution of blocks including improvement actions to avoid re-occurrence;
  • Creation and regular follow up of quotes in collaboration with Sales and Integrated Customer Solutions team;
  • Review of billings/bookings reports to ensure best possible understanding of Customers and performances including report back to CS Management;
  • Regular Meetings with Sales & Marketing for information exchange and initiation of improvement actions;
  • Regular follow up of drop shipment orders;
  • Continuous improvement.

What your background should look like:

  • Degree in International Relations, Management, Tourism or similar area
  • PC knowledges in SAP, MS Office,
  • Good skills in Turkish and English language are required, further languages desirable
  • Very good customer and service orientation required

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
Location: 

Istanbul, 69, TR, 34330

City:  Istanbul
State:  69
Country/Region:  TR
Travel:  None
Requisition ID:  67856
Alternative Locations: 
Function:  Customer Service


Job Segment: ERP, SAP, Pre-Sales, Customer Service, Technology, Automotive, Sales

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