Job Overview

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

As a Customer Quality and Reliability Engineer (CQE), for Digital Data Networks you will be the primary quality point of contact for assigned interconnect customers, act as a bridge (project manager) between TE and customers to ensure exceptional customer experience. This includes strong collaboration with internal teams (sales, product management, engineering, and operations) to meet customer quality requirements. A key aspect of this position is to intimately monitor, and support assigned customers, resolve quality problems in a timely manner, drive continual improvement, improve customer quality scorecards, and minimize the cost of poor quality by fulfilling customer requirements, being responsive, and building customer relationships. The CQE will conduct customer onsite support as needed, evaluate product quality concerns endured in the customer integration / application process and provide feedback internally for root cause analysis and implement solutions to improve product reliability in the customer application. This position will report to the Manager of Global Quality Strategic Customer Accounts for the DDN business unit. 

Job Requirements

• Serves as the primary quality point of contact for assigned Mexico and US customer accounts.
• Provide the Voice of the Customer feedback with product management, product engineering and manufacturing locations for characteristics that can become quality or application risks to the customer.
• Function as the quality and reliability technical interface between the customers supplier quality team and engineering community on all existing products as well as new product opportunities.
• Provides internal and external technical support in evaluating products from a quality and reliability standpoint.
• Recognized as an expert in own area and serves as an expert within own discipline.
• Supports quality excursion onsite containment and works closely with MRB/RMA team functions for disposition of non-conforming products.
• Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, DPPM, cost of poor quality and drive timely resolution.
  • Use Relationship driven Influences without authority in efforts to achieve a robust 5D/8D response within agreed upon timeline.
• Coordinate customer interface comprehensive failure analysis reports that clearly communicate findings to both technical and non-technical stakeholders.
• Drives systemic corrective action and continual improvement for customers through training and implementation and uses an array of quality improvement tools.
• Manage quality issues or inquiries for parts in assigned Global Product Lines.  The parts may be made at a TE facility or at a sub-tier supplier.
• Drives OEM customer contract manufactures onsite investigations within Mexico and USA as needed to review TE product, application use case, problem solve and provide solutions
• Interact directly with key customers daily and coordinate the deliverables related to customer projects and ensure completion of customer quality requested activities. This includes coordinating globally for all sites, factories, and associated teams within TE.
• Ensures compliance with TE quality policies and procedures related to customer requirements.
• Act as a liaison between TE and the customer to ensure customer perspective is understood for Product Change Notifications and other contractual obligations.
• Regularly conduct reviews with key customers regarding DDNs quality reliability performance.

Travel to customers and other TE locations, including overnight and multi-day trips as needed.

What your background should look like

• Bachelor’s Degree with engineering technical focus (Mechanical discipline preferred).
• 5+ years quality reliability and manufacturing experience in connector and cable knowledge.
• Fluent communication in English and Spanish
• Customer interface quality reliability experience in data center interconnect technology.
• Demonstrated ability to lead teams, forge strong internal/external relationships, and drive improvement initiatives.
• Experienced in the use of Lean Six Sigma, 8D methodology, Design of Experiments (DOE), Statistical Process Control (SPC), Process Capability (CpK) techniques, Gage R&R and experience application FMEAs.

• Knowledge in core manufacturing processes at component level including stamping, molding, plating, and next level assembly such as surface mount technology (SMT), press fit operations, system integrations and product testing.
• Ability to read and interpret mechanical and electrical drawings including GD&T
• Knowledge and application of quality system regulations ISO9001.

Key Attributes Needed:

• Failure analysis expertise – Plan and perform effective and efficient investigations using structured approaches such as fault trees.

• Analytical & Problem-solving skills: systemic approach, hypothesis development & data analysis. Self-motivated, efficient, & committed to a team approach.

• Technical knowledge: Proficient with technical product drawings and specifications. Strong understanding of new product design, extensive knowledge of the fundamental principles of design and manufacture of data center interconnect products.

• Knowledge with industry Standards and compliance- regulatory knowledge, design standards, test requirement protocols.
• Electronics manufacturing process end to end expertise – Surface Mount Technology (SMT) through system level integration.

• Strong interpersonal, organization, and project management skills.

• Strong soft skills, including documentation and communication. Comfortable interfacing with all levels in the organization including Executive Management and direct customer interactions to develop relationships with the customers and effectively communicate and present solutions. presenting to the customer.
• Ability to work on multiple concurrent projects.
• Driven to continuously learn the latest failure analysis techniques, industry developments and ability to be flexible/adaptive.
• Curious nature. Desire to know and understand the problem.
• Comfortable leading, interacting with cross functional teams and engaging experts when necessary.

Location: Remote located in Ciudad Juarez

Travel: More than 30%

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Competencies