Job Overview

BU / FUNCTION DESCRIPTION

Automotive: We are one of the leading providers of advanced automobile connectivity solutions. The automotive industry uses our products in automotive technologies for body and chassis systems, convenience applications, driver information, infotainment solutions, miniaturization solutions, motor and powertrain applications, and safety and security systems. TE is developing automotive solutions to help drive innovations for designs today and into tomorrow.

ROLE OBJECTIVE

Promote and embed a culture of continuous improvement across the customer care organization. Take a hands‑on role in managing initiatives that enhance both new and existing processes.

Responsibilities:

• Work with management to define the short-term and long-term objectives and potential gains for the organization.
• Support the CS leadership team and cross functional partners in coordinating the deployment of TEOA (TE Operating Advantage) activities to meet BU goals.
• Collaborate across functions to ensure consistent implementation of new or improved processes.
• Manage projects and project teams to drive continuous improvement initiatives and execution of goals.
• Maintain and update all process related documents for reference purposes.
• Ensure performance process is tracked and desired results are achieved.
• Manage the continuous improvement pipeline and action plans.
• Work with CS Leadership to identify and drive process improvement actions.
• Monitor and solve all process roadblocks and ensure effective resolution.
• Develop training plans and co-ordinate the delivery of training on new and process updates.
• Provide management with feedback on Key Performance Indicators in line with set priorities and timing targets.
• Capable of coaching and training other team members in the use of process improvement and problem-solving tools and techniques.
• Proactively deploy actions to engage CS team members

Desired Candidate Profile:

QUALIFICATIONS / EXPERIENCE

• Any Bachelor’s/ Business degrees or equivalent experience
• 5+ years of experience in Continuous Improvement
• Supply Chain and Customer Service Experience added advantages.

SKILLS AND COMPETNCES

(Soft and hard skills needed to succeed)

• Strong, effective oral / written communication and presentation skills to peers, ISC management and stakeholders.
• Strong background in customer care processes and a solid knowledge base.
• Proven TEOA Practitioner and Kaizen facilitator are a plus.
• Problem-solving skills & Continuous Improvement mindset.
• Adaptable and proficient in adopting new systems. Forward thinker and a change agent.
• Flexible working in an international environment.
• Proficient in SAP (CS module), Microsoft office tools including excel. Knowledge in Qlikview and TED is a plus.
• Process analysis and optimization.
• Data driven – Decision making.
• Team leadership and cross functional collaboration.
• Project and facilitation skills.

Shift timings : 7:00 PM to 4:00 AM IST (Night Shift)

What your background should look like

Generally requires Bachelors degree in appropriate field or local equivalent.

Competencies