Job Overview

Assists in quality assurance activities within manufacturing, ensuring products meet specifications and supporting continuous improvement efforts.

Key Responsibilities

• Lead customer complaint investigations and drive timely resolution through containment, corrective, and preventive actions.
• Perform root cause analysis using structured problem-solving methodologies such as 8D, 5 Why, Ishikawa, and Six Sigma tools.
• Prepare and manage customer quality responses, including 8D reports and complaint closure activities.
• Conduct Process FMEA and support Design FMEA to identify, assess, and mitigate quality risks.
• Develop and maintain APQP deliverables, including Control Plans, Inspection Plans, and other quality documentation.
• Establish measurement standards, inspection methods, and gauge management systems to ensure product quality and reliability.
• Review non-conforming products and collaborate with cross-functional teams to implement effective corrective actions.
• Plan and conduct QMS Internal Audits and Manufacturing Process Audits to ensure compliance with quality standards and customer requirements.
• Perform capability studies, Measurement System Analysis (MSA), and Design of Experiments (DOE) to improve process performance.
• Lead tooling, process, and material qualification, validation, and process certification activities for new and existing products.
• Drive Safe Launch activities and support new product introductions, product transfers, and manufacturing readiness.
• Champion Six Sigma, Kaizen, and continuous improvement initiatives to enhance product quality, operational efficiency, and customer satisfaction.

What your background should look like

• Bachelor’s degree in Mechanical Engineering, Polymer Engineering, Electrical Engineering, or a related field.
• 5-10 years of experience in Quality Assurance and/or Quality Control within the automotive and/or electronics manufacturing industry.
• Strong knowledge of ISO 9001, IATF 16949, and ISO 14001 standards.
• Strong knowledge in connector manufacturing industry, plastic injection molding and automated assembly processes.
• Hands-on experience with Quality Management System (QMS) and Manufacturing Process Audits.
• Proficient in quality tools and methodologies, including FMEA, MSA, SPC, APQP, PPAP, 8D, 5 Why Analysis, Ishikawa Diagram, and DOE.
• Strong analytical and problem-solving skills with the ability to drive root cause investigations and corrective actions.
• Excellent communication and presentation skills with the ability to work effectively across all organizational levels.
• Self-motivated with strong prioritization, time management, and ability to work independently.
• Positive mindset and strong interpersonal skills with a collaborative approach to teamwork.
• Innovative and adaptable, with a passion for continuous improvement and process optimization.
• Proficiency in SAP, Power BI, and/or Tableau is preferred.
• Six Sigma Green Belt/Black Belt or equivalent problem-solving certification preferred.
• Mandarin/Chinese language skills are an advantage.

Competencies