HR SERVICES SUPPORT IV

Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. 

What your background should look like:

JOB RESPONSIBILITIES

• Ensure quality resolution of employee and manager on HR related enquiries raised through our online ticketing system in a timely manner.
• Work with external vendor on insurance & other employee benefits.
• Assist employees with time & attendance enquiries.
• Sharing monthly analytical reports with Finance, payroll & HR solutions partners.
• Create appropriate documentation to support query resolution including official HR letter, updating forms and templates etc.
• Utilize our online knowledge base, subject matter experts and liaison with other departments to provide accurate resolution to employee queries.
• Ensure high level of accuracy in maintaining employee records in HR Systems.
• Maintain confidentiality of employee data.
• Ensure appropriate escalations to get quick resolution.
• Identifying process improvement opportunities to enhance service delivery.
• Ensuring compliance with all relevant quality and legislative policies, procedures and controls.

QUALIFICATIONS AND SKILLS REQUIRED

• Graduate / Post Graduate specializing in HR
• 1 year experience in HR function
• Basic English communication skill.
• Proactive & problem-solving capability.
• Strong team player with a passion for working in a global HR environment
• High level of customer service orientation
• Computer Proficiency – MS Office suite.
• Proficient in excel.
 

Competencies