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Digital Product Manager - Findability

 

Company Information

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

Job Overview

TE Connectivity's Digital Experience teams set digital product, feature and user experience strategies, prioritizing capabilities and delivery to drive ROI, focusing on customer research, online features/services, and user experience, including content strategy, interaction and visual design, contributing significantly to the overarching digital strategy as well as multi-channel experience strategy. 

The Findability Product Manager will be responsible for defining the strategy and roadmap for digital capabilities that enable customers to successfully search, find, evaluate & choose TE products during their customer journey. This includes collaborating with key partners within the Digital Organization and cross-functionally across the broader TE enterprise; working closest with other digital Product Managers/Owners, UX Design, Insights & Analytics, Product Data/Content teams, and Technology to define, design, execute, manage/monitor and deliver results. Capabilities that fall under the Findability Product Manager’s purview include but aren’t limited to: site navigation and search, product experience, and recommendations and merchandising.

Responsibilities & Qualifications

Responsibilities
•    Define vision and strategy for digital findability capabilities (search, navigate, evaluate & select) in support of an omni-channel customer experience
•    Leverage expert-level knowledge of B2B customer needs and best practices in findability to strategically evolve our digital capabilities and customer experience.
•    Serve as the subject matter expert on findability, providing analysis of existing functionality, benchmarking competitors, and providing insights to best practices.
•    Review, recommend, and monitor KPI’s related to findability and success of this experience in achieving business objectives.
•    Define roadmap, plan and approach for flexibly achieving optimal findability to meet the needs of a diverse range of customers
•    Translate roadmap into documentation including robust epics, user stories/requirements, acceptance criteria, and process flows
•    Work cross-organizationally and build strong relationships with business units, digital marketing, customer experience, customer support, product data and taxonomy, and other technology functional areas to ensure alignment with opportunities, roadmap, priorities and  related release activities
•    Create and maintain the product backlog, prioritizing work in upcoming sprints
•    Ensure product acceptance and readiness at key phases of the delivery cycle
•    Lead communication efforts around the product, priorities and future roadmaps
Qualifications
•    Digital Product Management/Ownership experience with industrial, manufacturing or B2B products required.
•    Experience with complex, broad/deep product catalog.
•    Experience developing B2B digital capabilities/experiences for global users.
•    Experience managing a team of product managers, business analysts, and/or functional analysts.
•    Familiarity with Enterprise Search engines and search/findability functionality like semantic search, natural language processing, SEO, chat bots, artificial Intelligence, and machine learning
•    High level of comfort with Content Management Systems, PIM and eCommerce platforms, DAM, Excel, Google Analytics
•    Strong work ethic –someone who doesn't need a lot of direction to do amazing things.
•    Ability to thrive in fast-paced environments.
•    Expert individual contributor with an ability to collaborate with teams across businesses, functions and geographies 
•    Superior organizational skills, including proven ability to manage multiple, competing priorities simultaneously
•    Clear communicator with ability to simplify and effectively communicate complex concepts
•    Holds self and others accountable, while acting as a team player.
•    High degree of personal integrity.
•    Culturally sensitive & empathetic.

Competencies

  • SET : Strategy, Execution, Talent (for managers)
  • Values: Integrity, Accountability,Teamwork, Innovation

Location: 

Berwyn, PA, US, 19312

Travel:  10% to 25%
Requisition ID:  47271
Alternative Locations: 


Nearest Major Market: Philadelphia

Job Segment: Developer, Manager, Product Manager, Web Design, Technology, Management, Operations, Creative, Customer Service

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