Customer Program Manager -Remote

Job Overview

At TE, you will unleash your potential by working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.

Job Overview
Join this exciting and fast-paced role in the Digital Data Networks organization, building hardware infrastructure components for the large-scale hyperscalers, data centers, and cloud service providers. The Customer Program Manager (CPM) is a senior and a pivotal role that has high visibility with the customer and internally with the senior executive team, product management, project teams, Sales, and FAE, specifically focused on winning critical programs. The CPM will be responsible for:
-    Collaborating with Sales and Product Management for developing key customer growth strategies.
-    Monitoring customer pulse and translating the voice of customer into the organization
-    Acting as one of the primary liaisons for all customer contacts to coordinate and synchronize customer communications, deliverables, and timelines.
-    Managing all TE actions and messaging internally and externally
 

Short Description

A successful CPM is someone who possesses or can accomplish the following:

Success mindset: Focused on strategies and tactics to win.
High interpersonal skills: Builds trusted relationships internally and externally
Crisp and Clear Communication: Manages complexity and distills communication for different levels of the organization.
Big picture view: Can see and articulate complex market maneuvers to align with TE strategies
Storyteller: Provides structured and reliable information for organizational alignment.
Cheerleader: Motivates and activates the right people at the right time.
Influencer: Manages conflict and influences the organization to anticipate, respond, and execute
Structured thinking: Ability to filter through the noise and build a structure around rapid execution
Versatile: Ability to switch between strategic view and tactical initiatives as needed

Main Responsibilities:

1.    Customer Advocacy
-    Frequent engagement with assigned customer(s) and translate their voice into the organization
-    Liaison between customer and internal functions (engineering, product management, operations, etc.) 
-    High-level strategy setting with customer 
-    Track customer schedules, TE schedules, roadmaps, and critical deliverables

2.    Commercial Team Alignment
-    Coordinate with Sales and Product Management for messaging and deliverables to customer, related to pricing, product development, project management, technical deliverables, etc.
-    Monitor customer pulse and prioritize what are must-haves to win customer design-ins.
-    Monitor commercial impact of TE decisions and/or customer pivots
-    Build relationships with key contacts within the customer’s organization.

3.    Internal Messaging and Alignment
-    Drive regular program readouts to the senior executive team
-    Align multiple internal teams towards customer strategy and direction changes
-    Back-channel communication internally and externally to facilitate alignment and quick decision making
-    Manage and monitor escalations from customers and drive communications internally and externally

4.    Tactical Initiatives
-    Tackle gaps and roadblocks across the organization as needed
-    Drive the pace within the organization to ensure customer expectations are met
-    Bridge customer requests with internal functions for speedy resolution
-    Pull in the right people at the right time 
 

What your background should look like:

Bachelor's degree required, MBA preferred

Background includes experience in: 
-    Product Management
-    Program Management
-    Sales or customer-facing role
-    Engineering or technical

8+ years experience that covers:
-    Elevated customer-facing roles
-    Manufacturing knowledge
-    Senior leadership communication and awesome presentation skills
-    Connector, Cable, or adjacent industry is desirable
-    Familiarity with AI hyperscalers, data centers, compute, networking, storage applications is a big plus
 

Competencies