Senior Customer Quality Engineer (m/w/d)

Job Overview

Responsible for the strategic and operational activities in the area of Customer Quality for the assigned customers at TE Sensors for quality assurance.

• Quality Key Contact for customers - related to TRS (with focus on CQE Auto / ICT) 
• Voice of Customer @ TE under independent monitoring and implementation of customer satisfaction (measures within TE) 
• Independent solution of complex problems of the production plants with the involvement of analytical aspects
• Elaboration of strategies and specifications of the production plants taking into account the quality parameters
• Independently manage, initiate and monitor appropriate measures to improve customer scorecards
• Independent monitoring of complaints, DPPM (Defective Parts per Million) and response times, as well as initiation of measures to improve quality performance and efficiency.
• Warranty management incl. conclusion of warranty agreements 
• Management of periodic warranty settlements and commercial audits 
• Reviewing and supporting the negotiation of quality agreements  
• Moderation/management of escalated issues 
• Management of measures to contain problems at the customer site  
• Technical management of cross-functional teams (PM, Sales, Engineering, PjM, etc.)

Requierements:

• Completed studies in engineering/technical training 
• At least 8 years of practical experience in the quality area 
• Knowledge of the core tools of the automotive industry such as APQP, PPAP, FMEA, MSA, SPC, 8D, FTA, GD&T 
• Certified Six Sigma Green or Black Belt (would be an advantage) 
• IT skills (MS Office, statistical tools, etc.) 
• Knowledge of IATF16949 and customer-specific requirements  
• Fluent written and spoken German and English 
• Eligibility to apply for a visa 
• Willingness to travel 10%-25% - nationally and internationally

Would be this job for you?

•    Self-reliant and able to take initiative
•    Motivated to lead, develop and maintain efficient teams                                                                                                                                                                  
•    Result-orientated and focused towards defined goals
•    Analytical, Structured and systematic working methods with an eye for details
•    Manage several ongoing tasks and projects at the same time
•    Strong interpersonal and communication skills
•    Able to make sound judgments and decisions, both as an individual and as part of a team – and ensure. implementation and buy-in from team members

Competencies