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MGR I Customer Service (f/m/d)

Job Posting Title: MGR I Customer Service (f/m/d)  
Job ID: [[id]] 
Job Code: 30003110    
Business Unit: SENSORS SOLUTIONS (50375931)  
Building: Non-TE facility (902)  
Band/Level: 5  
Hiring Manager: SANDRA MICHELET -ALBERT  
Recruiter: Marcus Braukmann  
Relocation: No  
Travel: Less than 10%  
Employee Referral Amount: $1,000.00  
Education Experience: Other  
Employment Experience: Less than 1 year  


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Your Tasks:

  • Implement various new Tools to improve processes and align to the TE policy and structure
  • Follow Customers accounts and help your collaborators on issue they may face
  • Manage a team in the spirit of ECE (Extraordinary Customer Experience)
  • Organize, train and work with your team to answer customer requests within 24 h
  • Be a leader and drive our METRIC to reach goals and 100% OTD
  • Fix goals, follow and evaluate your team members
  • Be responsible in front of the customer to reach our targets (response time, order accuracy…)
  • Drive continuous improvement within your Customer Care department, propose ideas, organize teamwork with your collaborators in order to improve efficiency, daily work and at the end better support your customers’ needs.
  • Report regularly on KPI to EMEA Customer Care Manager, analyze results and propose improvement plan
  • Follow and monitor backlog from order entry to delivery
  • Follow and solve Intercompany issues
  • Organize the good handling of quotes, Part return, Samples shipments
  • Follow customer payment accuracy to help finance team (aging balance)

Your Profile

  • Bachelor’s degree, or its equivalent, in related field such as business administration, international commerce.
  • Customer Care management experience: 3-5 years’ experience 
  • As Excellent communication skills (clear, concise oral and written presentations) and interpersonal skills.
  • Effective negotiation and influencing skills, capable of being unbiased and fair in achieving compromise solutions and consensus positions.
  • Fluent in English and German
  • Project management and problem-solving skills.
  • Quick learner, capable of adapting to new systems and developing and continuously improving processes.
  • Flexibility to work in an international environment, and willing to travel abroad periodically (short time periods).

Competencies

Managing and Measuring Work
Building Effective Teams
Motivating Others
Values: Integrity, Accountability,Teamwork, Innovation
SET : Strategy, Execution, Talent (for managers)

COMPENSATION
•    Competitive base salary commensurate with experience: $xxx – xxx (subject to change dependent on physical location)
•    Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
•    Total Compensation = Base Salary + Incentive(s) + Benefits
BENEFITS
•    A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

Location: 

Berlin, BE, DE, _

City:  Berlin
State:  BE
Country/Region:  DE
Travel:  Less than 10%
Requisition ID:  77538
Alternative Locations: 
Function:  Customer Service


Job Segment: Manager, Equity, Project Manager, Pre-Sales, Customer Service, Management, Finance, Technology, Sales

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