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HR SERVICES AGENT

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview
  • Primary point of contact for employee and manager HR related enquiries through our Telephony and Ticketing System, ensuring timely, quality resolution of all issues raised
  • Creating appropriate documentation to support employee and manager transactions through our global HR system, for example processing new hire transactions, promotions, leaves, separations etc.
  • Researching required information using our Knowledge database to handle and resolve customer enquiries.
  • Maintaining accurate employee records and transferring enquiries to other parties within HR Services or outside of HR Services (HR Business Partner, specialists) as appropriate.
  • Identifying and escalating priority issues and routing to the appropriate team for quick resolution.
  • Adhering to Service Level Agreements for the timely resolution of all assigned tasks
  • Identifying process improvement opportunities to enhance service delivery.
What your background should look like:
  • Educated to high-school degree level with emphasis in payroll, HR or Business or other related discipline
  • 1-3 years customer contact experience if not educated to degree level
  • Excellent communication skills and attention to detail
  • Ability to meet deadlines and prioritize work assignments.
  • Strong customer service orientation.
  • Proficient computer skills - good knowledge of the MS Office package
Competencies
Values: Integrity, Accountability,Teamwork, Innovation
Location: 

Bekescsaba, BE, HU, 5600

City:  Bekescsaba
State:  BE
Country/Region:  HU
Travel:  None
Requisition ID:  61586
Alternative Locations: 
Function:  Human Resources
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