HR SERVICES SUPPORT IV

Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. 

What your background should look like:

Title:- HR Services Support

JOB OVERVIEW
TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. 
The HR Shared services offers transactional support in responding to all employee queries related to their employment with TE Connectivity. The role of a HR Services support agent is to ensure timely and accurate response to all employee queries utilizing existing knowledge base or by liaising with other support departments

KEY RESPONSIBILITIES 
•    Ensure quality resolution of employee and manager on HR related enquiries raised through our online ticketing system in a timely manner.
•    Work with external vendor on insurance & other employee benefits.
•    Assist employees with time & attendance enquiries.
•    Sharing monthly analytical reports with Finance, payroll & HR solutions partners.
•    Create appropriate documentation to support query resolution including official HR letter, updating forms and templates etc.
•    Utilize our online knowledge base, subject matter experts and liaison with other departments to provide accurate resolution to employee queries.
•    Ensure high level of accuracy in maintaining employee records in HR Systems.
•    Maintain confidentiality of employee data.
•    Ensure appropriate escalations to get quick resolution.
•    Identifying process improvement opportunities to enhance service delivery.
•    Ensuring compliance with all relevant quality and legislative policies, procedures and controls.

REQUIRED EXPERIENCE/HR FUNCTIONAL KNOWLEDGE
•    Graduate / Post Graduate specializing in HR
•    1 year experience in HR function
•    Basic English communication skill.
•    Proactive & problem-solving capability.
•    Strong team player with a passion for working in a global HR environment
•    High level of customer service orientation
•    Computer Proficiency – MS Office suite. Proficient in excel.
 

Competencies