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Supervisor Marketing Automation

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Digital Platforms & Operations teams understand TE’s business and digital strategies to optimize our sales and marketing automation processes to define, implement, manage, and optimize TE’s online commerce capabilities and services, digital platforms and processes (e.g., te.com, E-Commerce, SMA, CRM, Salesforce.com, Eloqua, SFDC, AEM, etc.). They collaborate with others regarding data standards and resolve issues that may impact marketing automation activities and with IT to help them understand the business requirements that determine the analysis and design of effective technical solutions. They monitor features and functionalities to enhance capabilities; ensure quality of releases, testing and validating that the requirements are met. Being a member of these teams requires thorough knowledge of marketing automation principles and practices and advanced knowledge of campaign set-up and management, form development and management, segment management, reporting, contact and content management and lead.

Role Objective:

•    Managing, SMA (Eloqua, Lead Management & Date Enrichment teams).
•    Responsible for ensuring that the team meets all KPI and SLA defined.
•    Identifying and analysing data to understand gaps in performance and implement performance plans/remedial action to bridge those gaps, predict and mitigate the risks/challenges proactively
•    Coach the employees to deliver ECE – majority of the time to be spent on coaching.
•    Accountable for reviewing performance with key stakeholders in the region (US/EMEA/APAC) through weekly meetings and monthly business reviews.
•    Presents data in an easily digestible format that helps in management decision making. 
 

Job Responsibilities:

•    Own all tactical activity in the TE Eloqua system in support of business unit campaign activity including; segmentation, campaign planning and activation, email creation, nurturing activity, form creation and AEM activation, etc. 
•    Provide guidance that’s in-line with TE’s governance model, digital best practices and brand alignment.
•    Provide, review and analyze data related to campaign performance and present results to illustrate insights and enable decision-making
•    Meet or exceed department service standards. 
•    Conduct, design, and/or deliver process/procedure training when required.
•    Provide presentations to internal or external customers.
•    Provide process assistance to others in the same role.  
•    Assist management team in selecting new hires.
•    Responsible for departmental audits in conjunction with management team.
•    Develop and implement project teams for process improvement, internal communications and interdepartmental understanding.
•    Facilitate and/or participate in Global cross-functional teams and act as a Mentor/Role Model for company subsidiaries and offices.
•    May include participation as a Functional Representative.  
 

Critical Experience:

 

  • 5+ years as a digital Marketing (or similar role)
  • Experience with AEM, Eloqua.
  • Basic HTML skills.
  • Ability to influence internal business partners with whom no direct reporting relationship exists
  • Experience with SalesForce.com, Eloqua, Scene 7, Endeca and other digital marketing tools a plus
  • Technical capabilities: Expert functional/domain knowledge
  • Strategic agility: Identifying relevant technology trends and opportunities and leveraging TE global technology to increase competitive position and increased value to customer
  • Global-local stakeholder alignment: Developing relationships and partnerships with key customers, industry leaders and core suppliers both locally & globally 
  • Building people capability: Training and mentoring with the necessary skill set, assuring succession,  workforce planning & organizational capability


6.    Excellent relationship management, presentation and communications skills that establish trust, credibility and respect
7.    Computer proficiency in MS Office (Word, Excel, PowerPoint, Visio) a must

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
Location: 

Bangalore, KA, IN, 560070

City:  Bangalore
State:  KA
Country/Region:  IN
Travel:  None
Requisition ID:  68835
Alternative Locations: 
Function:  Sales & Marketing


Job Segment: Manager, Developer, Web Design, CRM, Relationship Manager, Management, Technology, Creative, Customer Service

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