Job Overview

The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.

Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make every interaction memorable, enabling deeper relationships. Deliver value to our distribution partners while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the TE brand to strengthen our positioning with customers

Spanish - Customer Service Representative (CSR) is crucial as they serve as the primary point of contact for both customers and the company. They will be leading the order-to-cash process, ensuring seamless communication and efficient handling of customer inquiries, orders, and issues

Job Requirements

>> Delivery extraordinary customer experience by providing our customer with world class customer service

>> Strong communication skills in Spanish Language (Read and Write) to converse with customers and stake holders.

>> Respond promptly to customer inquiries via phone, email.

>> Provide detailed information about products, services, and order status.

>> Resolve customer complaints and issues efficiently and professionally.

>> Process customer orders accurately and efficiently.

>> Track order progress and ensure timely delivery.

Skills

• Spanish Proficiency – B2.2/ C1
• Good to have SAP knowledge
• Supply chain, distribution support prior experience / knowledge
• Good communication skills and Customer Service prior experience

Competencies