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ServiceNow Administrator


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity is offering a ServiceNow Administrator position within its globally acting ITSM Solutions team starting November/December 2020. We are operating a cloud based ServiceNow instance. In use are several platforms features as well as several applications out of the ITSM and ITOM modules. Further, a service portal with a growing number of Service Catalogs, Chat, Knowledge Base and Service Alert Center.
As a ServiceNow administrator, your duties are to maintain the applications within TE Connectivity’s ServiceNow Instance or provide support to end-users. You administrate the workflows on the software, implement new systems or add-ons, generate reports, import and export data, maintain user and group records, promote update sets, help with problem resolution, and test systems after they are changed.

Specifically, you take on: 

•    Management of Requests, Incidents and Changes related to the ServiceNow platform
•    Fulfilling and tracking of Incidents, Request and Changes raised with ServiceNow HI-Portal
•    Educating staff on application of the standard functionalities of TE’s ServiceNow instance
•    Creating and maintaining of training material and Knowledge Base articles related to the use of ServiceNow 
•    Administrating and maintaining the security aspects on platform level
•    Performing changes to the configurations of applications and modules 
•    Designing and implementing minor developments such as form controls or workflow creation/editing
•    Planning and Utilizing of Import Sets for data imports
•    Maintaining and Controlling basic data integrations
•    Ensuring system performance and availability
•    Clear understanding of Schema maps and the system dictionary
•    Support the development operations process by documenting and testing of changes and management of Update Sets 
 

What your background should look like:

•    Certified ServiceNow Administrator and appropriate, verifiable job experience (>4years) in ServiceNow
•    Strong experience in work with ServiceNow 
•    Profound knowledge on IT related technologies
•    Profound knowledge on ITSM processes defined by ITIL
•    Good knowledge about ServiceNow Development capabilities
•    Excellent written and oral communication skills - high standard of accuracy
•    Excellent presentation and teaching skills

 

Good experience with the following technologies/tools/processes:
a.    ServiceNow (Platform, ITSM, Discovery)
b.    ITIL Foundations (Edition 4 - ITIL practices - service management practices) 
c.    LEAN, SixSigma, Continuous Improvement processes and tools 
d.    Analytics and Reporting


Educational Required/Desired:  
-    Bachelor's degree or comparable education in a technical field such as computer science, computer engineering or related field required or appropriate job experience. 
-    Proficient written and verbal communications skills in English (CEFR C1). Additional language(s) are welcome. 
-    High capacity for autonomous work with accurate reporting and feedback to manager.

Competencies
Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity
TE Connectivity is a $13 billion global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With nearly 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

 

What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

Location: 

Bangalore, KA, IN, 560070

City:  Bangalore
State:  KA
Country/Region:  IN
Travel:  10% to 25%
Requisition ID:  60129
Alternative Locations: 
Function:  Information Technology
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