Service Now DEVOPS ENGINEER

Job Overview

Builds and maintains the tooling and infrastructure used to automate the release, deployment, and upgrade processes. Designs software needs for business; provides technical leadership on complex solutions for software development, testing and validation processes. Combines software development and IT operations practices which shorten the systems delivery life cycle and provide a continuous delivery platform. Dev-Ops area complements the efficiencies of Agile software development methods.

Roles & Responsibilities

Primary Responsibilities: 

• Support the development and configuration of a variety of areas of the ServiceNow platform. Primarily in Sourcing and Procurement Operations (SPO), and its Integrations with a broad variety of Enterprise applications.
• Responsible for researching, planning, and delivering solutions as defined in the ServiceNow roadmap.
• Perform all necessary discovery and fact finding to fully understand more complex business problems and opportunities and independently execute all assignments.
• Establishes and manages system integrations and automations in ServiceNow.
• Using SCRUM / Agile methodologies design and develop / configure forms, workflows, Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting.
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
• Researches and applies available ServiceNow hotfixes, patches and upgrades while ensuring configurations and customizations function as expected.
• Offer technical solutions to address complex requirements. Evaluate alternate solutions, identify the best option, and implement the solution.
• Create technical architecture, design, and user guide documentation.
• Responsible helping to grow and provide guidance to more junior developers.

Desired Candidate

Competencies & Experience Required/Desired: 

• 10 years of IT experience with 3-5 years of experience as a key technical resource executing on design and development on the ServiceNow Platform.
• In-depth understanding of and experience working with Enterprise Service Management processes
• In-depth knowledge of UI design and strong UI programming skills along with Service Portal configuration and Reporting and Analytic
• Hands-on experience in implementing, configuring, and customizing Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)
• Proficient in integration of disparate systems using SOAP and REST APIs along with scripted `Webservices.
• Strong knowledge on Single Sign On, LDAP, Mid Server and automations using Integration Hub
• Excellent written and oral communication skills - high standard of accuracy
• Ability to multi-task across project/initiatives and deliver according to time commitments.

 

Good experience with the following technologies/tools/processes:

1. ServiceNow Admin Certification / ServiceNow Implementation Certification preferred.
2. ITIL v3/V4 Foundations Certification
3. TEOA (LEAN, SixSigma) processes and tools

Competencies