Job Overview

Tracks performance and collaborates with multiple stakeholders to manage the efficiency and effectiveness of the process.

Job Requirements

• Monitoring the delivery of finished goods and analyzing the root causes of late delivery.
• Supporting the implementation of activities for timely and cost-effective procurement and inventory control.
• Assisting with production planning, scheduling, and inventory control.
• Supporting the materials requirement plan, coordinating and expediting with the buyers till delivery.

Roles & Responsibilities

• Run daily/weekly MRP and action exceptions (reschedule, expedite, cancel) to align supply with demand.
• Maintain accurate planning parameters (lead times, lot sizes, safety stock, min/max).
• Collaborate with suppliers and internal teams to ensure material availability.
• Create, release, and amend POs; track confirmations and delivery promises.
• Drive pushouts/pull-ins to optimize inventory, meet customer need dates, and reduce shortages.
• Monitor open PO backlog; reconcile discrepancies in quantity, price, and dates.
• Serve as point of contact for order delays, allocation issues, and supply constraints.
• Coordinate triage with Sales, CS, PM, Logistics, and Suppliers; communicate clear recovery plans and ETAs.
• Maintain escalation logs and perform root cause analysis with corrective actions.
• Own the customer order backlog—clean, prioritize, and ensure accurate promise dates.
• Execute rescheduling (ATP/CTP) and align production slots with customer priorities.
• Provide weekly backlog and risk reports (commits, aging, past dues, expedites).
• Partner with CS/Finance to ensure timely and accurate invoicing and billing hold resolution.
• Validate shipping/dispatch documents; support proof-of-delivery (POD) closure.
• Track shipped-not-billed and billed-not-shipped exceptions.
• Work closely with Sales/CS on customer commits, allocations, and delivery plans.
• Align with PM/Operations on build plans, capacity, and change control (ECOs).
• Participate in S&OE (Short-Interval Scheduling) and contribute inputs to S&OP.
• Maintain master data accuracy (items, BOMs, vendors) as relevant to planning/POs.
• Publish daily/weekly dashboards: MRP exceptions, PO status, push/pull actions, backlog health, OTIF.

Desired Candidate

• Experience: 2–5 years in supply chain operations/planning or order management.
• ERP Exposure: Hands-on with SAP MRP/PO modules .
• Tools: Proficient in Excel (vlookups, pivots), SQL/Power BI is a plus.
• Industry: [Manufacturing/Hardware/Electronics/Consumer/Industrial—customize]
• Education: Bachelor’s in Supply Chain, Diploma, Engineering, Commerce, or related field.
• Strong understanding of MRP, PO lifecycle, lead times, and supply/demand balancing.
• Proven experience with pushout/pull-in strategies and backlog management.
• Excellent communication for stakeholder alignment (Sales, CS, PM, Suppliers).
• Analytical, organized, and comfortable with fast-paced escalation environments.
• Detail orientation with bias for action and ownership.

Competencies