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SOLUTION CONSULTANT IV

Job Posting Title: SOLUTION CONSULTANT IV  
Job Code: 30004908    
Segment: 0  
Business Unit: GLOBAL CHANNEL BUSINESS (50674622)  
Building: TE Gurudas Heritage (N80)  
Band/Level: 5  
Hiring Manager: Sunitha Jose  
Recruiter: Ranjana Kammar  
Relocation: No  
Travel: None  
Employee Referral Amount: ₹20,000.00  
Education Experience: Bachelors Degree (High School +4 years)  
Employment Experience: 3-5 years  


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.

Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with TE. Make every interaction memorable enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth through both inbound and outbound reach. Create a favorable impression and sell the TE brand to strengthen our ability to attract, retain and win with Customers
Your Responsibilities
You will play a fundamental role in achieving our growth targets through a passion to serve. Your main responsibilities will be to:
•    Develop, enhance and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty. 
•    Offer Solutions to customers that add value to them as they reach out for support throughout their journey – “Research to Cash”.
•    Become an expert on the TE value proposition - Technical Expertise, Superior Service, ability to demonstrate your knowledge and influence buying decisions through our innovative product solutions.
•    Understand landscape of small and medium customers by actively probing, providing options and solutions as well as treating customers as valued. 

KPIs: 
•    Customer Effort Score (CES), First Contact Resolution (FCR), Lead creation, Opportunity management & Revenue generation.
 

What your background should look like:


Your Profile 
•    Demonstrated ability to solve problems, influencing skills and ability to deal with ambiguity 
•    Strong verbal, written and presentation skills 
•    Proven ability to initiate, organize and complete multiple tasks in a timely manner 
•    Bring creative and new ideas to work
•    Must be resilient and prefer an environment that embraces change
•    Must be able to win Customers through storytelling and engaging conversations. 
•    Ability to be flexible with work schedule, including weekends and holidays
•    Consultative selling experience desired
•    Relevant product or industry experience desired

Education
•    Bachelors degree preferred (e.g. Engineering/ Business/ Marketing) 
 

Competencies

Building Effective Teams
Managing and Measuring Work
Motivating Others
SET : Strategy, Execution, Talent (for managers)
Values: Integrity, Accountability,Teamwork, Innovation
Location: 

Bangalore, KA, IN, 560070

City:  Bangalore
State:  KA
Country/Region:  IN
Travel:  None
Requisition ID:  74248
Alternative Locations: 
Function:  Customer Service


Job Segment: Engineer, Pre-Sales, Engineering, Sales

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