Job Overview

• Support the development and configuration of a variety of areas of the ServiceNow platform. Primarily CSM (customer service management) MCO and its Integrations with a broad variety of Enterprise applications.
• Responsible for researching, planning, and delivering solutions as defined in the ServiceNow roadmap.
• Perform all necessary discovery and fact finding to fully understand more complex business problems and opportunities and independently execute all assignments.
• Establishes and manages system integrations and automations in ServiceNow.
• Using SCRUM / Agile methodologies design and develop / configure forms, workflows, Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting.
• Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow
• Researches and applies available ServiceNow hotfixes, patches and upgrades while ensuring configurations and customizations function as expected.
• Offer technical solutions to address complex requirements. Evaluate alternate solutions, identify the best option, and implement the solution.

What your background should look like:

• 3-5 years of experience as a key technical resource executing on design and development on the ServiceNow Platform.
• In-depth understanding of and experience working with Enterprise Service Management processes
• In-depth knowledge of UI design and strong UI programming skills along with Service Portal configuration and Reporting and Analytic
• Hands-on experience in implementing, configuring, and customizing Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.)
• Proficient in integration of disparate systems using SOAP and REST APIs along with scripted `Webservices.

Competencies