SALES & MARKETING ANALYST I
Job Overview
Responsibilities
As part of the Global Sales Operations team and reporting directly to the global Manager, Sales Excellence and Go-To-Market, the CRM Analyst will split their efforts between CRM administration and Go-To-Market analytics support:
- Responsibilities will include, but not be limited to the following:
- Co-lead Salesforce operations for the Industrial BU from a business perspective
- Support all Salesforce applications and users within Sales and Product Management
- Manage user setup, license allocation, profile maintenance, and access controls
- Provide training and technical support to end users across Sales and PM teams in order to drive adoption
- Collaborate with IT and business teams on Salesforce enhancements, including testing
- Conduct regular data quality audits to ensure system integrity and coordinating issue resolution with Salesforce support
- Develop and maintain reports and dashboards to support sales insights and opportunity tracking
- Support the effective and efficient governance of global processes including account & customer segmentation, Must Win projects and revenue planning
- Participate in global sales operations cadences in order to form best practice guidelines
- Own processes and be accountable for their delivery and success
- Assisting in a diverse range of tasks including analysis, reporting, trend analysis and commentary
- Preparing reports on sales results or projections along with identification of trends and provision of insights
What your background should look like:
- Minimum MBA or Masters degree in Commerce, Finance or a business-related field
- Two (2) – Three (3) years in a similar role
- Strong Salesforce working experience
- Salesforce certifications preferred
- Advanced knowledge of MS Excel / PowerPoint
- Experience in PowerBI/Tableau/Power Query/VBA will be advantageous
Skills required for the role:
- Must demonstrate understanding of how data can be manipulated, analyzed and visualized effectively
- Flair for number crunching with a proven ability in understanding complex data
- Ability to communicate effectively and build relationships with key stakeholders
- Driven, motivated and positive attitude
- An eye for detail, able to work autonomously and meet strict deadlines
- Manage expectations and be a reliable member of the team
Competencies
Bangalore, KA, IN, 560066
Job Segment:
Sales Operations, Technical Support, Product Manager, CRM, MBA, Sales, Technology, Operations, Management