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MGR I IT Operations - Digital Sales & CRM


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

This is a technical leadership role that will lead the Sales and CRM (Salesforce) support team managing support issues and minor enhancements.  This role will have strong leadership, communication, work management, and Salesforce technical skills, managing a strong Salesforce technical team.  Work organization and planning skills are critical to ensure success in a fast-paced cross functional environment.  This candidate will have to quickly learn and understand the Digitals Sales and CRM(Salesforce) applications and the related integrations with the other systems.

Responsibilities:

  1. Leadership and Team Management:

    • Proven experience in leading teams and ensuring timely project delivery.

    • Foster collaboration and mentorship to drive performance.

  2. Self-Motivation and Results Orientation:

    • Results-driven with urgency and attention to detail.

    • Prioritize tasks effectively and work independently.

  3. Incident Management:

    • Manage ServiceNow incidents, escalations, and root cause analysis.

    • Conduct post-incident reviews to improve processes.

  4. Backlog and Enhancement Management:

    • Evaluate, prioritize, and coordinate enhancement requests.

    • Maintain an organized backlog for efficiency.

  5. Technical Specification and Jira Management:

    • Translate business needs into Jira stories and review technical designs.

    • Collaborate with architects and support teams.

  6. Technical Design Leadership:

    • Lead design sessions to create solutions aligned with business goals.

    • Ensure designs meet standards and are feasible.

  7. Task Organization:

    • Plan and prioritize tasks effectively to meet deadlines.

    • Adjust schedules as needed to handle challenges.

  8. Technical Environment Management:

    • Oversee patches, upgrades, and sandbox maintenance.

    • Ensure a secure, updated operating environment.

  9. Documentation and Support Practices:

    • Maintain comprehensive documentation and templates.

    • Refine support processes for improved efficiency.

  10. Release Management:

    • Manage DevOps processes and maintain the release calendar.

    • Ensure accurate and conflict-free deployments.

  11. Cross-Functional Collaboration:

    • Build strong relationships with stakeholders and teams.

    • Address Salesforce requests and ensure alignment.

  12. Vendor Management:

    • Evaluate and manage vendor performance and contracts.

    • Ensure timely and quality service delivery.

  13. Workstream and Priority Management:

    • Balance multiple priorities while maintaining quality.

    • Dynamically allocate resources as needs change.

  14. Global Communication Flexibility:

    • Accommodate time zones for global team communications.

    • Ensure seamless collaboration internationally.

Candidate Desired Profile:

•    Bachelor's or higher degree in Computer Science or equivalent
•    Proven track record of Salesforce Technical Leadership
•    8+ years of IT experience, 4+ years of Salesforce Development leadership experience
•    Strong analytical and problem-solving skills
•    Strong object-oriented programming skills, Experience with Apex, Visualforce, Lightning Components (Aura/LWC), and all other Salesforce.com technology
•    3+ years of working with Jira and Service Now
•    Experience mentoring junior developers and leading code review sessions
•    Strong communication skills with ability to communicate with Business, IT cross-functional teams, and leadership within the organization
•    Working knowledge of Salesforce.com permission structure, including profiles, roles, and permission sets, and Salesforce.com security architecture
•    Strong knowledge of Salesforce.com standard configuration components
•    Working knowledge of Salesforce.com Metadata API and deployment practices 
•    Salesforce Certified Admin/Platform Developer/Architect strongly preferred
•    Working knowledge of Copado DevOps tool
•    Knowledge of ASP.NET and T-SQL is a plus
•    Solid understanding and experience using Eloqua is a plus
 

Competencies

Motivating Others
Building Effective Teams
Managing and Measuring Work
Values: Integrity, Accountability, Inclusion, Innovation, Teamwork
SET : Strategy, Execution, Talent (for managers)

ABOUT TE CONNECTIVITY
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

 

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

•    Competitive Salary Package
•    Performance-Based Bonus Plans
•    Health and Wellness Incentives
•    Employee Stock Purchase Program
•    Community Outreach Programs / Charity Events
•    Employee Resource Group

 

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

 
Location: 

Bangalore, KA, IN, 560076

City:  Bangalore
State:  KA
Country/Region:  IN
Travel:  Less than 10%
Requisition ID:  129844
Alternative Locations: 
Function:  Information Technology


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