MANAGER II DIGITAL EXPERIENCE

Job Overview:

The Digital Customer Solutions (DCS) team is an integral part of the Global Marketing Team within the Industrial Automation & Electrification (IND) business unit (BU) and is responsible for managing TE's digital product data strategy across internal and third-party platforms. 
The DCS Manager will be reporting to the head of Marketing of the IND BU with responsibility to work together with various functions and sub-verticals within the BU and central functional teams. The DCS Manager will lead a specialized team and oversee digital tools, data integrity, taxonomy, and customer enablement systems to ensure best-in-class digital customer experience for a large industrial product portfolio. The DCS Manager will play a transformational role in how industrial product content is digitized, standardized, and made discoverable globally enabling faster customer decisions and streamlined access to product information.

Roles and Responsibilities:

Team Leadership:
o    Manage a team of ~6 Digital Experience Specialists.
o    Develop team capability and performance.
Digital Product Data Governance:
o    Maintain and improve Product Data Completeness (PDC) and Product Quality Index (PQI).
o    Manage M&A product integration from external systems of acquired companies to TE.com.
Digital Tools Implementation:
o    Partner with external vendors to build and implement selector/configurator tools for ease of product selection. 
o    Establish a process to gather input from cross-functional teams on requirements and pricing.
o    Maintain and update existing and new digital tools and provide training.
Channel & Third-Party Platform Collaboration:
o    Identify and manage third-party platforms, software and Electrical Wholesale Suppliers (EWS) for third-party data integration and provisioning. 
o    Ensure accurate product data on distributor websites, EWS platforms, and other third-party platforms beyond ePlan in accordance with standards.
o    Determine the best course of action to meet schedules and resolve challenges around delivery of product information to customers across different channels, third- party Master Data Management (MDM) platforms and 3D CAD libraries.
o    Work with the TE channel enablement team to ensure TE products are consistently and accurately represented on distributor websites and across the digital ecosystem.
Technical Collateral:
o    Oversee the creation and maintenance of datasheets for NPIs and legacy products on TE.com for sub-verticals in collaboration with product managers and engineers. 
Analytics & Optimization:
o    Leverage Adobe Analytics, Tableau, etc. to develop KPIs and optimize digital engagement across platforms.
Compliance & Standardization:
o    Drive standardization and provide governance of digital information delivery in the business.
o    Ensure adherence to GSPDC standards, TE.com readiness, and consistent data publication processes.
o    Taxonomy validation in partnership with taxonomy team, product management, and engineering.

Skills, Competencies and Education:

Technical Skills:
•    Prior experiencing creating digital strategy and roadmap.
•    Demonstrated experience/ knowledge of digital self-serve tools, like product selectors, configurators, 3D interactive customer engagement platforms
•    Experience with identifying and maintaining product facets, including but not limited to customer view models, drawings, product compatibility, product data sheets, etc.
•    Experience in managing large product content transformation and migration projects, including M&A parts integration.
•    Hands on experience working with 3rd party agencies on implementing device agnostic responsive design digital commerce solutions 
•    Knowledge of third-party design automation platforms (EPLAN, ZUKEN, etc.) and master data management tools used to gather product data as per global taxonomy standards like ETIM, UNSPSC, etc.
•    Knowledge of EWS platforms such as FabDis, Idea Connector, etc.
•    Experience with product data/ information management tools such as SAP Hybris, Windchill, etc.
•    Exposure to product design / management & supply chain processes will be a plus.
•    Knowledge of central part/ master data/ product lifecycle management tools.
•    Have a deep understanding of system dependencies, data sources, granularity, availability, and limitations.

Competencies:
•    Industrial B2B product and market knowledge
•    Project Management skills
•    Excellent written and verbal communication skills
•    Results driven
•    Continuous Improvement mindset
•    Skilled in MS Office (Word, Excel, PowerPoint)
•    Data analytics skill and advanced knowledge of tools like Adobe Analytics and/ or Tableau to develop insight and recommendations to manage digital product data across the product portfolio.
•    Problem solving skills
•    Strong stakeholder management and influencing skills for internal partners with whom no direct reporting relationship exists
•    Prior experience working in a matrix organization with collaborative relationships across global teams
•    Leading teams, including coaching and developing talent

Education and Experience:

•    BE/BTech in Engineering (Mechanical / Electrical/ Electronics / Industrial). 
•    15+ years of work experience, with 10-12 years in digital product data/experience management.

Competencies