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Lead Associate - HR Services Support

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. 


 Ensure quality resolution of employee and manager HR related enquiries raised through our online ticketing 
system in a timely manner.
• Create appropriate documentation to support query resolution including official HR letter, updating forms and 
templates etc.
• Utilize our online knowledge base, subject matter experts and liaison with other departments to provide accurate 
resolution to employee queries.
• Ensure data integrity and accuracy of employee and business information across all HR systems through periodic 
reviews and audits. Perform scheduled data audits to identify and resolve data discrepancies.
• Identify and escalate priority issues and route it to appropriate team for quick resolution.
• Identifying process improvement opportunities to enhance service delivery.
• Ensuring compliance with all relevant quality and legislative policies, procedures and controls
• Perform other related duties or assignments as directed by Contact Center Supervisor and Senior Manager.
• Coordinate with Country HR & perform Talent Acquisition activities
• Demonstrated organizational skills, attention to detail, proactive in approach and ability to work independently 
and as a member of a collaborative team
• Possesses strong, planning, execution and multitasking skills and has demonstrated ability to re-prioritize in the 
• Participate in projects and/or programs relating to HR Technology and Operations or other HR COEs
• Adhere to and demonstrate high proficiency in agreed KPIs, SL


  • Any degree having High level of customer service orientation
  • experience of 3+ years. 
  • Knowledge of Excel, Word and Power point
  • Excellent communication & good writing skills both Thai & English Language
  • Accuracy and attention to detail
  • Customer service experience essential
  • Ability to manage priorities against tight deadlines.
  • Effective problem-solving skills
  • Proficient keyboard and other basic IT skill
  • Working knowledge of Success Factors
  • Good understanding of HR processes
  • Candidate should be able to work independently and be open to take up new challenges.
  • Should adhere to strict timelines and SLA’s


Values: Integrity, Accountability,Teamwork, Innovation

Bangalore, KA, IN, 560076

City:  Bangalore
State:  KA
Country/Region:  IN
Travel:  None
Requisition ID:  82967
Alternative Locations: 
Function:  Human Resources

Job Segment: HR, Recruiting, Business Process, Human Resources, Management

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