IT SYSTEMS & SOFTWARE ADMIN II

Job Overview

The Planisware BU Administrator will be responsible for the end-to-end administration, configuration, and support of the Planisware platform for the assigned Business Unit. The role requires balancing technical expertise with strong business engagement — ensuring that system configurations align with BU requirements, integrations run smoothly, and users are supported through training and guidance. Acting as the Single Point of Contact (SPOC), the BU Administrator will bridge the gap between IT and business stakeholders.

Responsibilities:

1. System Configuration & Administration

Configure Planisware modules such as Planning, Scheduling, Cost Management, Resource Management, Portfolio Management, and Reporting.
Maintain workflows, forms, dashboards, and reporting templates to meet BU requirements.
Manage system data integrity, access rights, and user accounts.

2. Requirement Gathering & Evaluation

Partner with business stakeholders to elicit, document, and evaluate requirements.
Translate business needs into functional specifications for configuration or enhancement.
Assess feasibility of new requirements and propose solutions aligned with Planisware capabilities.
Collaborate with governance teams to ensure compliance with corporate standards.

3. Integration & Testing

Coordinate and support integration of Planisware with ERP systems, BI/Analytics tools, and other enterprise applications.
Plan, execute, and document unit, integration, regression, and user acceptance testing (UAT).
Investigate, diagnose, and resolve system issues in collaboration with IT and vendors.

4. Training, Support & Change Management

Develop and deliver end-user training, workshops, and onboarding sessions.
Create and maintain training manuals, FAQs, and knowledge base articles.
Provide first-level functional support and escalate complex issues where needed.
Drive user adoption and act as a change ambassador within the BU.

5. SPOC & Stakeholder Management

Serve as the Single Point of Contact for all Planisware-related requests and escalations within the BU.
Facilitate communication between end-users, IT, project management offices (PMO)
Regularly report on system usage, issues, and enhancement status to BU leadership.

6. Continuous Improvement & Governance

Monitor system performance, user adoption, and data quality.
Recommend process optimization and automation opportunities.
Stay current on new Planisware releases, features, and best practices.
Support BU governance by ensuring alignment of system processes with business objectives.

Candidate Desired Profile:

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field.
• Hands-on experience with Planisware configuration, administration, and module setup (Cost, Resource, Planning, Portfolio) for minimum of 3 years.
• Knowledge of project portfolio management (PPM) processes and project lifecycles.
• Strong understanding of system integrations, testing methodologies, and troubleshooting.
• Demonstrated ability to gather, analyze, and document business requirements.
• Excellent communication, presentation, and stakeholder engagement skills.
• Experience in user training, knowledge management, and change adoption.
• Strong analytical and problem-solving mindset, with attention to detail.

What your background should look like

Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 3 years of progressively responsible professional level experience.

Competencies