Job Overview

TE Connectivity is offering this analyst position within the Service Integration and Management (SIAM) team to represent the SIAM Change Management function in TEIS.

The Change Management Analyst will oversee the assessment, authorization, and scheduling of changes in a controlled way to ensure they are implemented with minimal or no impact on business operations. The role safeguards service stability by leading a structured, risk-based approach aligned with adopted and adapted ITIL 4 best practices. The lead will facilitate the Change Advisory Board (CAB) meetings and respond to queries about change management process. The individual will collaborate closely with cross-functional teams, external service providers, and business stakeholders to facilitate beneficial IT updates while minimizing risk, resolving conflicts and expand process awareness by providing training and communication as needed.

Responsibilities:

• Change Management Execution
  • Maintain and improve the change management process aligned with TE policies and industry’s best practices (e.g., ITIL, SIAM Framework).
  • Conduct Change Advisory Board (CAB) meetings, facilitating discussions, and supporting timely decision-making.
  • Track and monitor changes from initiation to closure.
  • Proactively identify potential risks and issues related to changes and help develop mitigation plans.
  • Respond promptly to all requests from management for information and complete all assigned projects in a timely, accurate manner.

• Stakeholder Management
  • Provide both technical and vendor relations leadership and guidance for all stakeholders involved.
  • Build strong relationships with key business and IT stakeholders to ensure alignment to change management.
• Communication and Reporting
  • Work with SIAM and SM leadership to perform measurements and improvements for all phases of SIAM activities. Take appropriate action to remediate nonconforming areas.
  • Communicate change status and impact to stakeholders proactively and effectively.
  • Prepare regular reports on change activity, including key performance indicators (KPIs) and metrics.
  • Maintain accurate and up-to-date documentation of all change-related activities.
• Continuous Improvement
  • Actively seek for improvement opportunities while taking advantage of TEOA framework.
  • Identify and implement process enhancements, especially using Post Implementation Review (PIR) process, to improve efficiency, reduce risk, and enhance customer satisfaction.
  • Contribute to the refinement of ITIL 4-aligned processes, including incident, problem, change management and knowledge management.
  • Promote the use of the Change Management Process through training and communication.
  • Focus on continuously improving adherence and consistent execution of Change Management.

Desired Candidate Profile:

Qualifications:

• 2 - 3 years of relevant experience in Operational/Service Management/SIAM

Competencies

Required:

• Strong knowledge of ITIL 4 practices, specifically incident, problem, change and knowledge management.
• Familiarity with IT service management (ITSM) tools such as ServiceNow, BMC Remedy, Jira Service Management, etc.
• Understanding of IT infrastructure components (networks, servers, applications, cloud environments).
• Proven experience as a Change Manager within a complex IT environment, preferably within a SIAM context.
• Excellent verbal and written communication skills.
• Ability to interface with all levels of people – customers, support personnel, management – effectively and efficiently.
• Good conflict resolution skills to deal with both customers and technicians.
• Strong meeting facilitation skills

Desired:

• Thorough knowledge of the ServiceNow ITSM tool.
• Strong attention to detail and organizational skills.
• Ability to work in a global and complex environment.
• Experience with Agile and DevOps environments is a plus.
• Industry certifications such as ITIL 4 Foundation, ITIL 4 are preferred.

What your background should look like

Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 3 years of progressively responsible professional level experience.

Competencies