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HR SYSTEMS & WORKFORCE ANALYST I

Job Posting Title: [[HR SYSTEMS & WORKFORCE ANALYST I]] Job ID: [[91326]] Building: [[JP Nager]] Band/Level: [[5-4-S]]   Hiring Manager: [[Rohit Edla]]   Recruiter: [[Sudipta Dey]]  Education Experience: [[MBA/BE]]   Employment Experience: [[3+]]   At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

The HR Systems and Workforce Analytics teams manage TE's HR Technology. They build, implement and continuously improve global HR systems, data, reporting and analytics platform. They also develop custom reports to meet business requirements, monitor HR systems and analytics needs and provide technology and analytics solutions by designing new or modifying existing systems.

What your background should look like:

Responsibility

 

  • Receives employee inquiries through Telephony/web-chat/Portal/Email and dispatches inquiries to the corresponding business unit to ensure timely resolution
  • Conducts necessary classification, manages inquiries in Case Management System, maintains accurate records and transfers inquiries to other parties within HR Services or outside of HR Services (HRBP/HRSP, COEs) as appropriate.
  • Probes cases to determine root cause of the issue or question in order to provide accurate answers.
  • Identifies and escalates priority issues and routes to appropriate team for quick resolution.
  • If necessary, follows up on inquiries to ensure timely and accurate response and resolution to all requests 
  • Researches required information using Knowledge Management System to handle and resolve customer inquiries. May adapt procedures, techniques or tools to meet special needs.
  • Processes moderate to complex transactions as assigned according to proper procedure, policy, and direction.
  • Works with Content Management Team to develop and update desktop procedures, scripts, FAQs, job aids to ensure a consistent experience for customers.
  • Identifies and may implement process improvements to enhance service delivery.
  • Ensures all activities are carried out as per the standard operating procedures (SOPs) of HR Services.
  • Ensures compliance with all relevant quality and statutory policies, procedures and controls in the region to guarantee employee adherence and legislative compliance.
  • Assists and trains less experienced HR Services employees on addressing/resolving problem situations by providing guidance and coaching techniques

Competencies

Values: Integrity, Accountability, Teamwork, Innovation
Location: 

Bangalore, KA, IN, 560076

City:  Bangalore
State:  KA
Country/Region:  IN
Travel:  None
Requisition ID:  95167
Alternative Locations: 
Function:  Human Resources


Job Segment: Systems Analyst, MBA, HR, Technology, Management, Human Resources

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