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HR SERVICES SUPPORT III


At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

Job Overview:
TE's HR Services teams provide direct support to employees, other HR groups and management as part of a centralized function to handle a variety of HR-related transactions. They receive and respond to requests concerning HR policies/programs, appropriately routes requests from employees to others for additional information and may respond to practices inquiries via online resources and/or telephone. The team also processes various paper and electronic forms related to documenting HR activities such as new-hire onboarding, change-of-status, benefits, termination of employment, etc. 

The HR Shared services offers transactional support in responding to all employee queries related to their employment with TE Connectivity. The role of a HR Services support agent is to ensure timely and accurate response to all employee queries utilizing existing knowledge base or by liaising with other support departments
 

Skills and Responsibilities

Tasks Summary & Responsibilities
•    Ensure quality resolution of employee and manager HR related enquiries raised through our online ticketing system in a timely manner.
•    Create appropriate documentation to support query resolution including official HR letter, updating forms and templates etc.
•    Utilize our online knowledge base, subject matter experts and liaison with other departments to provide accurate resolution to employee queries.
•    Ensure data integrity and accuracy of employee and business information across all HR systems through periodic reviews and audits. Perform scheduled data audits to identify and resolve data discrepancies.
•    Identify and escalate priority issues and route it to appropriate team for quick resolution.
•    Identifying process improvement opportunities to enhance service delivery.
•    Ensuring compliance with all relevant quality and legislative policies, procedures and controls
•    Perform other related duties or assignments as directed by Contact Center Supervisor and Senior Manager.
•    Coordinate with Country HR & perform Talent Acquisition activities
•    Demonstrated organizational skills, attention to detail, proactive in approach and ability to work independently and as a member of a collaborative team
•    Possesses strong, planning, execution and multitasking skills and has demonstrated ability to re-prioritize in the moment
•    Participate in projects and/or programs relating to HR Technology and Operations or other HR COEs
•    Adhere to and demonstrate high proficiency in agreed KPIs, SLAs, and customer service standards
•    Ownership of team deliverables in absence of Team Lead

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity

TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With more than 85,000 employees, including over 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

What TE Connectivity offers:
We offer competitive total rewards compensation. Our commitment to our associates includes offering benefit programs that are comprehensive, competitive and will meet the needs of our associates.

  • Generous 401(k) Plan
  • Tuition Reimbursement
  • Benefits start on day one
  • Charity Donation Matching Program
  • Competitive Paid Time Off
  • Employee Resource Groups
  • Employee Stock Purchase Program
  • Healthcare for Associates and Families
  • Health and Wellness Incentives
  • Life Insurance and Disability Protection

Throughout our Global reach and various Business Units, we take a balanced approach to the benefits we provide. Many benefits are company-paid, while others are available through associate contribution. Specific benefit offerings can vary by location.

 

EOE, Including Disability/Vets

Location: 

Bangalore, KA, IN, 560076

City:  Bangalore
State:  KA
Country/Region:  IN
Travel:  Less than 10%
Requisition ID:  87201
Alternative Locations: 
Function:  Human Resources


Job Segment: Recruiting, HR, Business Process, Developer, Web Design, Human Resources, Management, Creative, Technology

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