Customer Service Associate III

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Role/Responsibilities:

This role is for EMEA Shift( 12 pm to 9:30 pm) - Bangalore, Whitefield Location.

This role is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:
Extraordinaire Customer Experience (ECE) and Customer touch point
Satisfaction Management
Customer Relationship & Satisfaction
Manage Service Delivery Process / Execution. Manage Interfaces & Build Service Culture

Skills/Experience:

All candidates are required to be fluent in English.

Flexibility to work in EMEA shift hours (12 pm to 9:30 pm)
Education Experience: Any Graduation/Post Graduation
Employment Experience: 2-4 years
Manufacturing Background and SAP knowledge is preferred

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity
TE Connectivity is a $12 billion global industrial technology leader creating a safer, sustainable, productive and connected future. Our broad range of connectivity and sensor solutions, proven in the harshest environments, enable advancements in transportation, industrial applications, medical technology, energy, data communications and the home. With approximately 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

What TE Connectivity offers:

We offer competitive rewards & compensation. Our commitment to our employees includes offering benefit programs that are comprehensive, competitive and will meet the needs of our employees.
•   Competitive Salary Package
•   Performance-Based Bonus Plans
•   Health and Wellness Incentives
•   Employee Stock Purchase Program
•   Community Outreach Programs / Charity Events
•   Employee Resource Groups

Location:

Bangalore, KA, IN, 560066

City: Bangalore

State: KA

Country/Region: IN

Travel: None

Requisition ID: 64513

Alternative Locations:

Function: Customer Service