CUSTOMER SERVICE SPECIALIST I

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities

 

 

The Customer Service Team will be supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole APAC Customer Service Organization. Under general supervision, the Associate is responsible for handling accurately all defined transactional tasks which are handled in the Customer Service Team. In addition, the Associate needs to support a variety of Adhoc requests to support the business in best possible way and as required. Furthermore, the Associate is highly responsible for delivering all given tasks at 100% quality and be a role model for new joiners. The Associate should fully support the Onboarding of new joiners and support in all kinds of trainings.

 

• Supporting the Customer Service team of APAC region by handling the core tasks involved in Quote to Cash Process
• Manual Order Entry and Order Changes
• Manual Scheduling Agreement updates
• Quote Entry
• Create credits, debits, pro forma invoices or returns.
• Handling of Customer Portals
• Supporting EDI
• Maintaining Customer Profiles and keep that updated
• Handling multiple team mailboxes with full proficiency
• All kind of ad hoc requests to support the EMEA /North America Customer Service Teams.
• Quality check for the peers.
• Responsibility of high quality & on time delivery
• Willingness to learn new tasks as per business requirements.
• Ensuring a constant usage of Leader Standard Work
• Drive the PIM meeting and play a pivotal role in the transmission of responsibilities and business opportunities using Mandarin knowledge.
• Participate in continuous improvement projects (Kaizen, GB, Lean, etc.)
• Drive TEOA according to Star Level requirements

Qualifications

 

• Minimum 3-5 years of work experience in Customer Service environment – Order management domain. Hands on experience in SAP is preferred.
• Good knowledge in Outlook, SAP, MS Office tools, Web Portals.
• Excellent written & verbal communication skills in English
• Performance oriented
• Team player and Quality focused.
• Highly motivated
• Willingness to quickly adapt to new situations and tasks
• Shift timing 9 PM to 6 AM
• Collaboration with the co-workers in the Team.

Competencies