CUSTOMER SERVICE SPECIALIST I

Job Overview

TE Connectivity Ltd. is a $16.3 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 89,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

Responsibilities

• Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer experience. 
• Coordinates customer/TE Products relationship. 
• Supports the clear and effective communication of customer expectations to the organization and demands accountability for performance to agree upon commitments
• Ensures customer report cards and JIT/MLA/Kanban agreements are summarized and understood. 
• Independently, or as a team member, investigates and resolves customer issues (delivery, price, quality, product and tooling information, etc.). 
• Takes complete ownership of problem resolution.
• Utilizes business knowledge to recognize sales opportunities and prevent the loss of existing business. 
• Provides timely, accurate, complete responses to customer or sales inquiries.  
• Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements.
• Ensures customer report cards and JIT/MLA/Kanban agreements are summarized and understood. 
• Independently, or as a team member, investigates and resolves customer issues (delivery, price, quality, product and tooling information, etc.). 
• Takes complete ownership of problem resolution.
• Utilizes business knowledge to recognize sales opportunities and prevent the loss of existing business. 
• Provides timely, accurate, complete responses to customer or sales inquiries.  
• Teams with Field Sales, Business Segment Managers, Operations and other TE functions to satisfy customer requirements.

Skills

• Any Graduate (10+2+3).
• Customer focused, excellent oral and written communication
• Experience in Customer Service, Sales operations, Supply chain & Logistics.
• Bachelors technical or business degree preferred or equivalent experience.
• Flexible with shifts.

Competencies