Job Overview

This position is the central point of contact for all daily operational requirements from inquiry and pre orders needs through all post order activities.

Job Requirements

•    Customer Relationship & Satisfaction
       Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries using SALES-FORCE.
       Proactive communication to Customer on pending changes to MOQ’s, Lead Time, Price Agreement expiry and visits as required
       Strategy for building positive customer relationships 

•    Order management (OTC cycle)– Creating orders, order changes (Pull-in, push out and cancellation), Creating delivery orders and processing return orders for defective materials and replacement.

•    Delivery Management – On-going Backlog management and forecast monitoring Metric – STS (Schedule to ship) & STR (Schedule to Request)

•    Billing Management – Quote follow up and proactive billing management process Metric – Billing

•    Manage Service Delivery Process / Execution
     Ensure daily review of order backlog, open order reports and forecast reports and work with team to provide early warning of late deliveries to the Customer and team
     Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
    Weekly quotes follow up, credit status monitoring and awareness of status on open quality issues
•    Manage Interfaces & Build Service Culture
     Act as voice of the Customer for internal support departments
     Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
     Take ownership for actions and follow through on tasks until resolved 

What your background should look like

Educational Degree: Graduate 
Experience: 2 to 5 years 
Must have skills: SAP SD Order management / Backlog management
Special Qualifications, Knowledge & Skills: Customer Focus, Demand and forecast, Planning, SFDC (SalesForce Dot Com) (sales force-case management), Logistics, Excel, PowerPoint

Competencies