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CUSTOMER SERVICE ASSOCIATE IV - German

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

 

COMPANY

TE Connectivity Ltd. is a $12 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 7,500 engineers, working alongside customers in approximately 150 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com

 

BU  / FUNCTION DESCRIPTION 

As one of the largest business units of TE Connectivity, TE Industrial is a leading global solutions provider with a broad portfolio of components and system solutions for clients in various industries. The growing demand for personalized products, a never-ending stream of new market requirements, the need for consistently high product quality, and an increasing interconnectedness make the use of highly advanced production systems a must. TE’s Industrial solutions provide the basis for this flexible production — by helping our customers to become more connected, addressing Smart Factory needs, connect and transmit vast amounts of data quickly, enable connectivity in harsh environments, increase productivity, meet localized manufacturing needs, and realize energy efficiency requirements. Industrial’s primary goals include enabling smarter automation, enabling smarter rail transportation, and empowering intelligent buildings.

 

ROLE OBJECTIVE 

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales and post-sales service functions. They take and process transactions via phone, internet, and correspondence from customers and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
 

Job Description

 

Job Title: CUSTOMER SERVICE ASSOCIATE IV 

 

Location: Bangalore

 

Education: Bachelor’s Degree / Graduate in any field, 12+3

 

All candidates are required to be fluent in Spoken & Written German is must

 

Employment Experience: 1 - 4 years 

 

RESPONSIBILITIES 

This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include: 

Extraordinary Customer Experience (ECE) and Customer touch point
On-going efforts to drive ECE by interacting professionally for your internal and external customers. KPI’s are STR, CES, FCR, and efficiency.
Satisfaction Management
Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys. Metric - NPS/Transactional Survey
 


Customer Relationship & Satisfaction
•    Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
•    Proactive communication to Customer and liaise with parties to come up with solutions for open and upcoming matters. Customer visits might be required
•    Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications
 
 

Manage Service Delivery Process / Execution
•    Manage escalations for your customers.
•    Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
•    Follow up on quotes and quality issues
 
 

Manage Interfaces & Build Service Culture
•    Act as voice of the Customer for internal support departments
•    Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
•    Take ownership for actions and follow through on tasks until resolved  

 

EDUCATION/KNOWLEDGE

Graduate in any field, 12+3

 

QUALIFICATIONS & EXPERIENCE

Customer Focus, Organizational Agility, Communication Skills, Problem Solving, Drive for Results, Good working knowledge of English and German language, Action Oriented, Detail Oriented and Business Acumen, minimal bachelor’s degree. SAP experience (SD module) is a big advantage.
All candidates are required to be fluent in English and the language being hired for.

 

QUALIFICATIONS & EXPERIENCE

•    Values: Integrity, Accountability, Teamwork, Innovation

 

MOTIVATIONAL/CULTURAL FIT

•    Innovation demeanor Problem solving
•    Passion for technology
•    Self development
•    Results driven
•    Clear and concise communication both locally and globally
 

Location: 

Bangalore, KA, IN, 560066

City:  Bangalore
State:  KA
Country/Region:  IN
Travel:  None
Requisition ID:  80381
Alternative Locations: 
Function:  Customer Service


Job Segment: ERP, SAP, Pre-Sales, Business Process, Customer Service, Technology, Sales, Management

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