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ASSOCIATE-CUSTOMER SERVICE

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

RESPONSIBILITIES

 

  • To deliver extraordinary customer experience: As a customer facing function we always need to ensure that each and every customer turns into a promoter of TE. We need to fulfill the demanding nature of our customers and exceed their expectations by delivering extra ordinary customer experience on every inquiry. Creating a network with support functions and acting in accordance with TE Values to meet our objective of ECE.  Delivering swift results to exceed expectations. 
  • Order Management - Entry of paper/fax customer purchase orders into TE SAP order management system.  Completely and accurately enter all relevant purchase order data elements including part numbers, shipping and billing information, and any special instructions. Orders are to be created per documented work instructions. Utilize TE Knowledge Base to resolve technical/procedural issues while doing the daily task.
  • Quotations – Receive inbound quotation requests from customer and sales. Generate standard quotes using TE SAP System. Send quotes via email to customers and sales.
  • Backlog Management/Order Changes – Work with Material Planners and controllers and internal support functions to manage and cater to customer requests on better delivery dates. Make changes to existing sales orders in TE SAP System based on requests from CCP, Customers and Sales. Utilize knowledge base to understand individual customer contractual conditions for change orders. Make decisions on accepting, rejecting or modifying requests for change orders. Focus on getting deliveries cut for Orders that are past due on our systems at the earliest.
  • Support of e-commerce systems including forecasting customer demand, update customer website with information and reports generated from TE SAP System

What your background should look like:

Education Required:  Any Graduate (10+2+3)

 

Experience/Skills Required:

 

  • Customer centric
  • Detail oriented
  • Strong organization and time management skills
  • Ability to learn quickly and provide complete floor support
  • Fluent in business communication.
  • Proficiency on MS Office suite
  • Flexibility and ability to multi-task required. 
  • Experience in a business to business environment required   
  • Ability to work in non-standard shifts and other teams
  • Ability to think logically and act smartly to drive desired results

 

Shift Details:   US Shift (7:00 PM to 4:00 AM)     OR       APAC Shift (6:30 AM to 3:30 PM) OR EMEA Shift (12 PM to 9:00 PM)

Note:  May or may not be rotational based on the business requirements:

Competencies

Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity

TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 78,000 employees, including more than 7,000 engineers, working alongside customers in nearly 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter. 

What TE Connectivity Internship Program offers:

Our internship program gives students the opportunity to work on valuable projects that contribute to the success of their team and build on their classroom experience. Throughout the 10-12 week program, interns will be provided with:

Onboarding & Orientation

Professional Development Workshops

Networking Opportunities

Operations Experience

Executive Exposure

Location: 

Bangalore, KA, IN, 560076

City:  Bangalore
State:  KA
Country/Region:  IN
Travel:  None
Requisition ID:  82684
Alternative Locations:  Bangalore
Function:  Customer Service


Job Segment: ERP, SAP, Pre-Sales, Customer Service, Technology, Sales

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