Job Overview

Serves as the primary point of contact for the customer and is the liaison between the customer and all internal points of contact.

Job Requirements

• Providing timely and accurate information to incoming customer order status and product knowledge requests.
• Processing customer returns according to established department policies and procedures.
• Facilitating meetings with customers and internal points of contact to proactively identify issues and/or drive process improvements.
• Investigating and resolving customer issues. 

What your background should look like

Typically requires 3-4 years of related work experience. Requires high school diploma. Completion of an AA degree or equivalent is preferred.

Competencies