CUSTOMER SERVICE ASSOCIATE III

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities

• Supporting the Customer Service team of EMEA region by handling the core tasks involved in Order to Cash Process
• Communicating with the International Internal Customers in English and partial communication with the external customers
• Handling of Request for Quotations, Manual Order processing, Order Management, Scheduling Agreements, Creation of RMAs and handling Customer Portals
• Ensuring the Standard Work Instructions are followed for each task
• Making sure of achieving all the assigned Key Performance Indicators to Achieve the organizational goals.
• Adhering to the TEOA tools and metrices, supporting all TEOA Initiatives according to the Star Level requirements.
• Coordinating with different teams based on the customer query and following up on such emails by taking responsibilities
• Identifying the Opportunities for continuous improvement within the processes.
• Responsibility of Customer Portals
• Responsibility of high quality and on time delivery
• Ensuring to participate in all kinds of trainings offered
• Supporting the onboarding of new joiners and taking care of thorough knowledge transfers

What your background should look like:

• Understanding the Quote-to-Cash process
• Strong Verbal and Written Communication skills in English
• Good Knowledge in Outlook, MS Excel, PowerPoint, SharePoints etc
• Customer Service Oriented
• Should be able to Co-ordinate and work with the internal customers of different cultures
• Should be able to work in a fast-paced environment
• Quickly Adapting to the new situations
• Knowledge on Process Improvements

Competencies