Job Overview

HR Operations in TE is expanding and developing the operational support teams within HR at our Bangalore site in India.

The operations team will provide a diverse range of regional and global support services to employees, managers, and internal teams working through a variety of channels including case management system, phone, email, and chat.

Responsibilities:

Case Management and Daily Operations

• Provide frontline support to TE employees on inquiries related to HR data, such as self-service portals, maintaining employee life cycle, or resolving data discrepancies.
• Efficiently managing new hire data, facilitating 1st day orientation sessions, ensuring compliance with regulations.
• Working with team and taking individual responsibility for case management to ensure prioritization of work is in line with business needs.
• Completing transactions in accordance with desk top procedures and local policy
• Achieving daily/weekly/monthly targets for productivity, quality, and customer experience
• Participating in daily Go meetings to ensure team collectively on track with queue management.

Quality

• Complete all transactions to the highest standard
• Adhere to quality monitoring process to prevent processing errors
• Engage with quality feedback and participate in corrective action plans to guarantee prevention of repeat errors
• Peer review of team work to prevent errors across the team

 Customer Experience

• Gain a deep understanding of the customer base.
• Form strong relationships with mangers/employees/local HR teams to become a trusted partner for the business.
• Process transactions efficiently and correctly to enable the business to operate.

 Team

• Contribute to maintaining strong team culture where team support each other and work collectively to build and maintain a strong brand reputation for HR Operations

 General

• Ad/hoc project work
• Participate and support annual/quarterly/monthly workstreams such as year end
• Personal Development – Take accountability to form and action development plan

Desired Candidate Profile:

• Educated to degree level with emphasis in HR or Business or other related discipline
• Strong customer service orientation
• 2+ years HR experience / Customer Service / Operations
• Strong professional and HR operational knowledge
• Strong team player with a passion for working in a fast-paced Global HR team
• Excellent communication skills - communicates with impact, motivates others, builds support, establishes trust.
• Delivers results meets customer needs, manages execution, in a high volume, fast paced environment.
• Language (German, French, Spanish, Italian)
• Skill set – Quality, Workforce Management, Training

Competencies