Job Description
Job Title:  SUPV II CUSTOMER SERVICE
Posting Start Date:  1/14/26

POSITION    : Associate Manager – Customer Solution Lead (Frontend and Outbound Logistics)

LOCATION   : Pune

BU                : Auto BUSINESS UNIT (TRANSPORTATION SOLUTION)



RESPONSIBILITIES

 

Frontend:

  1. Lead the region for overall CS parameters
  2. People Management - Accomplishes department objectives by managing staff; planning and evaluating day to day activities & workload communicating job expectations, monitoring, and appraising business results. Coaches, counsels, and disciplines employees.
  3. Order Management - Will handle issues in import, exports and local customer’s, Sales order and planning process, i.e, from order entry, daily schedule review, shipment processing, invoicing & logistics coordination.
  4. Commercial Management: maintaining correct price lists in SAP & quotations back up of all accounts, Receivables Management – Timely closure of credit and debit note request
  5. Forecast Management: forecast gathering assistance, analysis & mapping customer wise part wise performance.
  6. Customer visits: Representing TE at leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit & Account Receivable  
  7. Stake holder management: To coordinate with global and local functions & Support the regional Sales and CS managers in activities to ensure an enhanced customer experience.
  8. Situation handling: Evaluates situations that impact operations and decide level of support and response required.
  9. Outbound Logistics: End to end monitoring of shipment deliveries from warehouse to customer post Delivery creation
  10. KPI’s Key performance indicators: Outbound Freight, Inventory, Pricing discrepancy, Customer satisfaction, Forecast accuracy, On time delivery, Lates & process optimization projects

 

EDUCATION/KNOWLEDGE

 

  • Any Graduate degree

CRITICAL EXPERIENCE

 

  • 10+ years of experience
  • Working experience in SAP & MS office
  • Experience of supervision, project handling & performance management
  • Extensive transactional working experience in manufacturing industry under CS / Supply chain.
  • Experience of effective collaboration in multiple regional teams set up & stake holder management
  • Previous experience from automotive / service industry preferred.

COMPETENCIES

  • Expert /functional domain knowledge in order management, forecasting, supply chain, inventory & freight management
  • Knowledge of Receivable management and Days Sales outstanding (Ageing AR)
  • Knowledge of MIS Reporting and Analysis tools such as: Microsoft excel, power BI, tableau
  • Knowledge of lean, six sigma principles / tools
  • Good level of soft skills pertaining to customer support.
Job Description: 

Job Overview

Ensures that customer issues and concerns are answered efficiently and effectively.

Job Requirements

  • Provides timely, accurate, complete responses to customer or sales inquiries.   
  • Responding to customer inquiries and providing a speedy and thorough resolution to customer issues and problems or referring to appropriate function or personnel.
  • Coordinating among diverse customer contact and distribution channels to ensure that customer perceives a seamless, consistent and positive view of the organization.
  • Analyzing customers' needs and making recommendations for additional products or services that will enhance customers' satisfaction, productivity or profitability.

What your background should look like

Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 3 years of progressively responsible professional level experience

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations:

Baner, Mahārāshtra 411045
India
Posting City:  Baner
Job Country:  India
Travel Required:  10% to 25%
Requisition ID:  145614
Workplace Type: 
External Careers Page:  Customer Service