Job Overview

Develops and deploys procurement processes and systems, ensures compliance in audits, and runs reports on procurement-related data.

Job Requirements

Position Overview
The Business Process Analyst will focus on three key areas: contract management, e-Catalogue administration, and end-user support. The role requires close collaboration with global procurement stakeholders, vendors, IT teams, and internal users to ensure efficient, compliant, and user-friendly operations.

Key Responsibilities
Process Execution & Operational Support
•    Support end-to-end contract processing activities within PSC scope, including contract creation, validation, execution, and repository maintenance
•    Manage and maintain e-Catalogues in ERP systems, ensuring accuracy, completeness, and timely updates
•    Ensure compliance with procurement policies, procedures, and audit requirements
•    Perform data validation and quality checks for procurement-related data and content
System & Process Support
•    Act as a key support for e-Catalogue-related PR/PO issues, including troubleshooting user issues and ensuring correct catalog usage
•    Support procurement systems (e.g., SAP, e-Catalogue platforms, DocuSign COUPA-Aquiire, ServiceNOW, or similar tools) in collaboration with IT and procurement teams
•    Identify process gaps and inefficiencies and contribute to continuous improvement initiatives
•    Support testing and implementation of system or process changes when required

User Support & Training
•    Act as a point of contact for user inquiries related to procurement processes, contracts, and e-Catalogues
•    Provide timely and effective resolution to user queries with a defined SLA response time within 2 working days
•    Develop and deliver user training sessions and materials (guides, SOPs, FAQs, etc.)
•    Promote best practices and proper usage of procurement tools and processes
Collaboration & Continuous Improvement
•    Work closely with global Procurement teams, Legal, IT, and vendors to resolve issues and improve process efficiency
•    Support the development and maintenance of Standard Operating Procedures (SOPs)
•    Contribute to process standardization and automation initiatives
•    Support internal reporting and tracking of operational metrics where applicable
Qualifications
•    Bachelor’s degree in business administration, Supply Chain, Finance, or related field
•    2–4 years of experience of experience in indirect procurement, shared services, or similar operational environment
•    Familiarity with SAP PR/PO processes and sourcing workflows, particularly in an e-Catalogue-enabled environment
•    Experience with e-Catalogue management and/or contract administration is highly preferred
•    Experience working in a multinational or shared service environment is preferred
Language Requirements
•    Fluency in English and Chinese (Mandarin) – both written and spoken is mandatory
•    Japanese language skills are a strong plus
Technical Skills
•    Experience with SAP (PR/PO), COUPA, S/4HANA preferred
•    Familiarity with procurement tools such as e-Catalogue platforms, DocuSign or equivalent
•    Proficiency in MS Office (Excel, PowerPoint, Outlook)
•    Strong data handling and analytical skills
Business Competencies
•    Strong attention to detail and process discipline
•    Agile and flexible mindset, able to adapt to evolving priorities and business needs
•    Ability to work effectively under pressure and manage multiple priorities in a fast-paced or ambiguous environment
•    Strong sense of ownership and accountability, with willingness to actively support team and manager objectives
•    Problem-solving mindset with a proactive and solution-oriented approach
•    Ambitious with high potential for growth, demonstrating initiative and continuous improvement mindset

What your background should look like

Generally requires Bachelors degree in appropriate field or local equivalent with a minimum of 3 years of progressively responsible professional level experience

Competencies