CUSTOMER SERVICE ASSOCIATE IV

Job Posting Title: CUSTOMER SERVICE ASSOCIATE IV
Job ID: 135280
Job Code: 30003104
Business Unit: TE ENERGY (10000200)
Building: TE Argentina (AR1)
Band/Level: 6-2-S
Hiring Manager: CLEIDE MARCIANO DA SILVA PALMEIRA
Recruiter: KARINA GUADALUPE RAMIREZ
Relocation: No
Travel: Less than 10%
Employee Referral Amount:
Education Experience: Associate Degree (High School +2 years)
Employment Experience: 3-5 years

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

What your background should look like:

Provide comprehensive administrative support to the sales team, ensuring efficient customer service, order and claims follow-up, and coordination with other departments to guarantee timely delivery of products and services. The role aims to maintain high levels of customer satisfaction and operational efficiency.

Key Responsibilities
•Provide administrative support to the sales team.
•Handle and follow up on customer orders and requests.
•Enter and analyze orders in the system.
•Coordinate manufacturing priorities and verify deliveries.
•Route and manage customer claims, acting as a liaison with other departments.
•Provide customers with commercial conditions, product availability, and lead times.
•Coordinate the onboarding of new customers and maintain vendor registrations.
•Analyze alternatives when orders cannot be fulfilled on time.
•Receive, verify, and follow up on customer account statements.
•Ensure compliance with legal requirements for bids and manage guarantees.
•Participate in internal and external audits (ISO).
•Coordinate customer satisfaction surveys with the Quality Department.
•Manage drops and exports, coordinating with different origins and destinations.
•Coordinate internal requisitions (supplies, corporate gifts, company vehicles, promotional materials).
•Responsible for all listed activities within the Argentine market.

Job Requirements
•Formal Education: High school diploma (required). Preferred: Tertiary or university studies in Marketing, Business Administration, or related fields.
•Professional Experience: At least 2 years in administrative or customer service roles. Preferred: 3 years in similar roles within industrial or corporate environments.
•Technical Knowledge: Intermediate proficiency in Microsoft Office (Excel, Word, PowerPoint). Knowledge of administrative and logistics processes. English: Intermediate (advanced preferred). Portuguese: Intermediate (preferred).
•Skills / Competencies: Excellent communication skills, conflict resolution and negotiation abilities, autonomy and flexibility, organizational and analytical skills, results-oriented.

Job Conditions
•Work Mode: On-site / Hybrid, according to internal policy.
•Geographic Scope: Argentina.
•Work Schedule: Full-time.
•Travel Requirements: Not regularly required.
Performance Indicators (KPIs)
•Customer response time.
•Accuracy in order entry and tracking.
•Customer satisfaction levels (surveys).
•Compliance with internal and external audits.
•Effective claim resolution.

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY
TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 9,000 engineers, working alongside customers in approximately 130 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

WHAT TE CONNECTIVITY OFFERS:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Location:

BUENOS AIRES, B, AR, 1618

City: BUENOS AIRES

State: B

Country/Region: AR

Travel: Less than 10%

Requisition ID: 135280

Alternative Locations:

Function: Customer Service