IT Infrastructure Analyst

Job Overview

TE Connectivity’s IT Infrastructure Teams are responsible for IT infrastructure (voice/data networks, firewalls, phone systems, video conference systems, proxy servers, DNS, domain controllers, WAN optimization controllers, monitoring software and security systems). They define, design and implement network communications and solution improvements. TE’s IT Infrastructure Teams also analyze, design, acquire and implement projects for LAN and/or WAN systems; plan, design, acquire and implement telecommunications voice/wire systems; propose and implement system enhancements (software and hardware updates) that will improve the performance and reliability of the system.

What your background should look like:

•   Basic experience with Cisco networking technology (LAN/WAN)
•   Basic understanding of WAN/LAN Connectivity through use of Routers, Core Switches, Firewalls, and WIFI devices.
•   Basic understating of Routed/Routing Protocols and Networks: BGP, EIGRP, MPLS, VRFs, VPNs
•   Basic understanding of all IT infrastructure and associated technologies in order to troubleshoot.
•   Strong troubleshooting skills.
•   Actively participates in the resolution of ServiceNow tickets by taking ownership of tickets, resolving and closing with proper detail. Works with other engineers to support the closure of tickets where applicable.
•   Participates in priority type incidents by actively sitting on MIM (Major Incident Management) bridges. Provides regular status updates to peers and management. Able to translate complex technical issues into layman's terms to provide executive updates.
•   Ability to work independently
•   Experienced with working in a large, global, follow the sun support organization.
•   Participate in 12hour shift model (7/24 Operation)

Responsibilities:

• Level 2 network incident handling

• WAN/LAN troubleshooting

• Standard request/change implementations

Competencies