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Customer Service Representative

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Tasks Summary & Responsibilities:

= To offer, process and document alternative technical and schedule solutions to the customer.
= Independent advice to customers on different tasks. For more difficult tasks, suggestions for solutions in most cases shall be submitted independently to the customer.
= Receiving complaints, forwarding them to specialist departments if necessary, carrying out or taking necessary corrective measures.
= Provide price and delivery information.
= Create offers, sometimes in coordination with own manager, sales engineer and / or sales manager.
= Processing sample requests and coordination of sample and catalog shipments.
= Show changes in customer demands.
= Assessment of quotation and order requirements, independent monitoring of incoming orders and order entry (both EDI including corrective measures, as well as manual entries) and monitoring timely processing, or clarifying discrepancies with customers and, if necessary, specialist departments.
= Central point of contact for domestic and foreign customers regarding inquiries, orders, offers and deliveries and is therefore responsible for the RFQ-To-Cash process.
= Participation in daily GO and PIM meetings and highlighting topics and suggestions for improvement (TEOA).
= Active participation in regular team meetings.
= Daily communication with customers and internal departments.

What your background should look like:

= Completed High/Secondary School
more than 2 years professional experience
= Fundamental computer knowledge in SAP, Microsoft Office Package especially Outlook and Excel
= Good skills in English and Czech language are required
= Good communication skills and experience working on a team

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
Location: 

BRNO, 622, CZ, 639 00

City:  BRNO
State:  622
Country/Region:  CZ
Travel:  Less than 10%
Requisition ID:  76966
Alternative Locations: 
Function:  Customer Service


Job Segment: Customer Service Representative, ERP, SAP, Customer Service, Technology, Automotive

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