Job Overview

Job Requirements

•  Answering customer calls and emails, providing basic product information and handling simple customer inquiries.
•  Processing routine sales transactions and managing basic customer accounts.
•  Participating in sales meetings and training sessions to stay up-to-date with product knowledge and sales strategies.
•  Following established sales processes and procedures to ensure compliance and efficiency.
• Prospect potential customers, research their needs, provide guidance, and ensure customer satisfaction through the distributor, all without requiring on-site visits.
• Maintain AS/400/AMPICS and SAP systems to automate sales processes, including cost management and the systematic publication of price lists every six months.
• Manage special pricing and its validity for Hispanic Latin America.
• Participate in various activities such as sample requests and maintenance of part and customer master data in AS/400.Work with the entire LATAM team to maintain SFDC and notify DMMs of required updates.
• Ensure that GPMS is consistent with the information previously processed in SAP/AMPICS systems.
• Manage deliveries in Colombia for Future and act as backup support for South America.
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What your background should look like

• Education: Bachelor’s degree / Master’s degree
• Professional Experience: Sales
• Knowledge: Customer prospecting, SAP, AMPICS
• Skills: Public relations, effective communication, proactivity, results-oriented mindset
• Core Values and Behaviors: Teamwork, responsibility, integrity
• Languages: Spanish & English
• Software or Systems: SAP, AMPICS, Microsoft Office suite
• Special Requirements (travel, fieldwork, physical effort, etc.): Occasional visits to customers located in Colombia

Competencies