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Customer Solutions Representative (f/m/d)

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. 

Job Overview

Customer Solutions is the support we offer to our customers, before and after they buy our products or services to ensure ease and delightful experience. Offering extra ordinary customer solutions is important to retain customers and grow in business.  The Position is limited for one year - due to materinity leave. 

Tasks Summary & Responsibilities:

  • To offer, process and document alternative technical and schedule solutions to the customer.
  • Independent advice to customers on various types of tasks. Independent proposals for solutions to the customer.
  • Receiving complaints, forwarding them to specialist departments if necessary, carrying out or taking necessary corrective measures.
  • Provide price and delivery information. Create offers, sometimes in coordination with Sales Engineer and / or Sales Manager.
  • Processing sample requests and coordination of sample and catalog shipments.
  • Identify changes in customer needs, processing debits and invoices in cooperation with pricing, sales, product management and finance.
  • Carry out price checks for receivables within the framework of the requirements through pricing and sales.
  • Responsible for customer master data such as new customer creation, address changes, recoding, etc.
  • Prepare costs using detailed documents for detailed questions, e.g. special freights, credits and debits.
  • Gather technical documents / product information and make them available to customers.
  • Assessment of offer and order requirements, independent monitoring of incoming orders and order entry (both EDI including corrective measures, as well as manual entries) and monitoring timely processing, or clarification of discrepancies with customers and, if necessary, specialist departments.
  • Central point of contact for domestic and foreign customers regarding inquiries, orders, offers and deliveries and is therefore responsible for the RFQ-To-Cash process.
  • Order tracking including date and shipment tracking with the aim of improving the TE AUT EMEA delivery performance.
  • Coordination of critical deliveries and delivery escalations, involving all relevant departments.
  • Participation in daily GO and PIM meetings and highlighting topics and suggestions for improvement (TEOA).
  • Active participation in regular team meetings.
  • Daily communication with customers on topics such as delivery schedules, forecast, price and delivery information or complaints.
  • Daily communication with internal departments.
  • Intensive communication with planning and demand management with regard to adherence to delivery dates, changed customer requirements and forecasts.
     

What your background should look like:

Your Profile

  • Completed, usually three to three-and-a-half-year vocational training.
  • Work experience in an international environment more than 2 years / up to 3 years
  • Novice computer knowledge in SAP, Microsoft Office Package especially Outlook and Excel
  • Strong skills in English language are required, further language desirable
  • Strong communication skills and experience working on a team
     

Competencies

Values: Integrity, Accountability,Teamwork, Innovation
Location: 

BENSHEIM, HE, DE, 64625

City:  BENSHEIM
State:  HE
Country/Region:  DE
Travel:  None
Requisition ID:  78839
Alternative Locations: 
Function:  Customer Service


Job Segment: Customer Service Representative, ERP, Product Manager, SAP, Customer Service, Technology, Operations, Automotive

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