Customer Service Associate (m/f/d)

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

You will be responsible for the commercial and technical support of OEMs, direct customers and distributors in the assigned sales territory.
Location: Bensheim 
 

Your main tasks

• First point of contact for customers with technical questions and escalations
• Processing / checking customer inquiries and orders, converting standards and customer product specifications
• Quotation preparation and tracking
• Order and contract processing
• Communication with production planning, warehouse, pricing department, product management, e.g. in England, USA, Mexico, France, India
• Ensuring all processes (e.g. in accordance with TESOG and ADM DOA specifications) from quotation preparation to delivery and invoicing, if necessary clarification of unpaid invoices and price differences incl. creation of credit and debit notes
• Processing complaints in SAP / TECHS
• Participation in projects to increase customer satisfaction and delivery reliability through proactive communication with our customers and internally (e.g. EDI, safety stock, forecast, consignment stock)
• Supporting the sales team
• Participation in the compliance/achievement of departmental targets
• Participation in the continuous improvement of processes (e.g. TEOA)
   

Your ideal background

• Commercial education (Finished Apprenticeship) and additional qualifications (e.g. logistics, export, languages)
• German & English written and spoken fluent 
• Additional languages, e.g. French is a plus
• Minimum 2 years’ experience in customer service
• High level of analytical thinking to optimize all order to cash processes (order - payment)
• Teamplayer
• Experience with tools such as SAP PR2/S4Hana is preferred; we provide training opportunities for motivated learners
• Very good communication skills

Competencies