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CUSTOMER SERVICE SPECIALIST I

CUSTOMER SERVICE SPECIALIST I

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities & Qualifications

This position is the central point of contact for various accounts regarding all daily operational requirements from inquiry and pre-orders needs through all post-order activities. Key performance responsibilities of this role to achieve the goal of Customer Satisfaction improvements include:

  • On-going efforts to drive ECE by interacting professionally for your internal and external customers
  • Support the execution of improvement actions based on Net Promoter Score (NPS) and transactional surveys.
  • Central point of contact for Customer on all daily inquiries and provides timely follow up and resolution of issues and inquiries
  • Manage escalations for your customers.
  • Review quote and order requirements, create scheduling agreements, clear blocks, workflows daily, monitor critical shipments
  • Follow up on quotes and quality issues
  • Act as voice of the Customer for internal support departments
  • Participate in development training and process improvement projects to expand and challenge learning new ideas and processes
  • Take ownership for actions and follow through on tasks until resolved  
  • Proactive communication to Customer and liaises with parties to come up with solutions for open and upcoming matters. Customer visits might be required
  • Seek regular informal and formal feedback via transactional surveys or via phone and e-mail during daily communications

Minimum 2 years of customer care experience and handling German Customers

EDUCATION/KNOWLEDGE

 

Graduate with any degree

SAP Experience

Proficient in MS office

Basic understanding of German Language.

Competencies

  • Values: Integrity, Accountability,Teamwork, Innovation

Location: 

BENGALURU, KA, IN, 560067

Travel:  None
Requisition ID:  46497


Job Segment: ERP, SAP, Pre-Sales, Business Process, Customer Service, Technology, Sales, Management

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