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Inside Sales Coordinator (Based in Penang)

Job Posting Title: SOLUTION CONSULTANT IV Job Code: 30004908 Segment: 0 Business Unit: GLOBAL CHANNEL BUSINESS (50674622) Building: TE Malaysia (J61) Band/Level: 5   

Job Overview

The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.  This role is to deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth through both inbound and outbound reach. Create a favorable impression and sell the TE brand to strengthen our ability to attract, retain and win with Customers

Job Description

  • Demonstrate customer service excellence by receiving, fulfilling, and following up on order-to-cash process and enquiries within a stipulated timeframe, and ensuring timely dispatch and delivery of product orders.
  • Co-ordinate’s client clarification questions and responses to them
  • Keep master list and pricing related documents updated.
  • Ensure customer order data accuracy in the SAP
  • Work with internal network/departments to manage forwarders and courier providers to ensure cost effectiveness.
  • Leverage and work with internal network/departments for existing pricing and manage freight effectively to ensure cost optimization.
  • Ensure all customer enquiries and onsite issues are addressed timely.
  • Process billing timely to ensure smooth accounts receivable. You also process credit notes and debit notes when required.
  • Handling enquiries from clients which includes quality issue, sample viewing/collect/submission & etc.
  • Respond to complaints from customers and give after-sales support when requested.
  • Handle the processing of all orders with accuracy and timeliness.
  • Inform clients of unforeseen delays or problems

Job Requirements

  • Bachelor’s degree preferred (e.g.) Engineering/ Business/ Marketing
  • At least 2-3 years of customer sales support or related experiences in highly matrix organization
  • Demonstrated ability to solve problems, influencing skills and ability to deal with ambiguity
  • Strong verbal, written and presentation skills
  • Proven ability to initiate, organize and complete multiple tasks in a timely manner
  • Must be resilient and prefer an environment that embraces change
  • Must be able to win Customers through storytelling and engaging conversations.
  • Ability to be flexible with work schedule, including weekends and holidays

 

Competencies

Building Effective Teams
Managing and Measuring Work
Motivating Others
SET : Strategy, Execution, Talent (for managers)
Values: Integrity, Accountability,Teamwork, Innovation
Location: 

BAYAN LEPAS PENANG, 01, MY, 11900

City:  BAYAN LEPAS PENANG
State:  01
Country/Region:  MY
Travel:  10% to 25%
Requisition ID:  78840
Alternative Locations: 
Function:  Customer Service


Job Segment: Engineer, ERP, Accounts Receivable, SAP, Sales, Technology, Engineering, Finance

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