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SOLUTION CONSULTANT III

Job Description:  Solution Consultant

 

Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with TE. Make every interaction memorable enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth through both inbound and outbound reach. Create a favorable impression and sell the TE brand to strengthen our ability to attract, retain and win with Customers

Your Responsibilities

You will play a fundamental role in achieving our growth targets through a passion to serve. Your main responsibilities will be to:

  • Develop, enhance and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty.
  • Offer Solutions to customers that add value to them as they reach out for support throughout their journey – “Research to Cash”.
  • Become an expert on the TE value proposition - Technical Expertise, Superior Service, ability to demonstrate your knowledge and influence buying decisions through our innovative product solutions.
  • Understand landscape of small and medium customers by actively probing, providing options and solutions as well as treating customers as valued.

 

KPIs:

  • Customer Effort Score (CES), First Contact Resolution (FCR), Lead creation, Opportunity management & Revenue generation.

Your Profile

  • Demonstrated ability to solve problems, influencing skills and ability to deal with ambiguity
  • Strong verbal, written and presentation skills
  • Proven ability to initiate, organize and complete multiple tasks in a timely manner
  • Bring creative and new ideas to work
  • Must be resilient and prefer an environment that embraces change
  • Must be able to win Customers through storytelling and engaging conversations.
  • Ability to be flexible with work schedule, including weekends and holidays
  • Consultative selling experience desired
  • Relevant product or industry experience desired

 

Education

  • Bachelors degree preferred (e.g. Engineering/ Business/ Marketing)

 

 

 

TE Connectivity

            Our Purpose – We create a safer, sustainable, productive and connected future

TE Connectivity Ltd. is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedInFacebookWeChat and Twitter.

TE Connectivity's Channel division collaborates with our distributor partners on TE’s global distribution vision, strategy and business initiatives by aligning our goals to drive faster growth and better serve our mutual customers through the delivery of unsurpassed service and value. From marketing strategy, sales training and customer care to supply chain, pricing and new design engineering, TE’s Channel division supports distributors throughout the entire sales process. Supporting all TE business units, Channel employees have the unique opportunity to gain a well-rounded understanding of the company. Channel owns the small customers for TE and works with a dedicated group of distribution partners to drive growth while delivering unsurpassed service and value to both TE’s small indirect customers and distributors.

 

Job Overview

The Solution Center Team supports the Enterprise to drive Customer Growth and Experience and the Distribution Channel business unit to make it easy for our Distribution partners to do business with TE. The organization consists of more than 400 employees who provide global service to both Customers and Distributors and drive growth for the organization.

What your background should look like:

Competencies

Building Effective Teams
Managing and Measuring Work
Motivating Others
SET : Strategy, Execution, Talent (for managers)
Values: Integrity, Accountability,Teamwork, Innovation
Location: 

BAYAN LEPAS PENANG, 07, MY, 11900

City:  BAYAN LEPAS PENANG
State:  07
Country/Region:  MY
Travel:  None
Requisition ID:  71285
Alternative Locations: 
Function:  Customer Service


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