Job Overview

TE Connectivity’s Customer Quality Engineer Manager is responsible for leading a team of Customer Quality Engineers supporting customers across Southeast Asia, ensuring product quality, reliability, and continuous improvement for the Digital Data Networks (DDN) business unit.
This role oversees quality management for strategic customer accounts and is accountable for delivering an exceptional customer experience.

The position includes managing and developing a team of Customer Quality Engineers who work closely with ODM and Enterprise OEM customers. The manager will partner with Sales, Engineering, Product Management, and Operations to drive customer-focused quality strategies, proactively monitor customer experience, resolve quality issues, improve customer quality performance metrics, and reduce the cost of poor quality.
A key responsibility is establishing real-time visibility into customer quality performance to ensure timely issue resolution, drive corrective and preventive actions, strengthen customer relationships, and consistently meet customer requirements and expectations.

Job Requirements

1.    Team Leadership
•    Manage and mentor a team of quality and reliability engineers.
•    Assign tasks and projects to team members based on their skills and workload.
•    Conduct regular performance evaluations and provide feedback for improvement.
•    Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, DPPM, cost of poor quality and drive timely resolution.

2.    Quality Assurance
•    Develop and implement quality control processes and procedures.
•    Oversee customer quality audits, ensures compliance with TE quality policies and procedures related to customer requirements.
•    Analyze quality data and metrics to identify trends and areas for improvement.

3.    Failure analysis
•    Track and coordinate testing on products related to customer reported issues.
•    Lead effective and efficient investigations using structured approaches such as fault trees to identify root cause and corrective actions.
•    Interface with the customer on quality escalations and provides internal and external support from a quality, reliability and customer requirements standpoint.

4.    Project Management
•    Lead quality and reliability improvement projects from inception to completion.
•    Collaborate with cross-functional teams to ensure quality and reliability standards are met throughout the product lifecycle.
•    Support supplier business reviews, customer quality audits and customer onsite support as needed.
•    Partners closely with sales, engineering, and operations to ensure organizational alignment regarding setting targets and achieving quality objectives for our customers.
•    Collaborate with Sales to establish trust with our customers by sharing DDN strategic quality roadmap.
•    Regularly conduct reviews with key customers regarding DDNs quality reliability performance.

5.    Continuous Improvement
•    Identify opportunities for process optimization and cost reduction.
•    Implement lean manufacturing principles and Six Sigma methodologies.
•    Stay updated on industry trends and best practices in quality and reliability.
•    Partners with engineering and sales to establish trust with our customers by sharing DDN strategic quality roadmap as well as resolving problems in a timely manner.

6.    Reporting and Communication
•    Prepare and present regular reports on quality and reliability metrics to senior management.
•    Communicate effectively with stakeholders, including customers and suppliers, on quality-related matters and escalations. 
•    Provide the Voice of the Customer feedback with product management, product engineering and manufacturing locations for characteristics that can become quality or application risks to the customer.

7.    Tactical Initiatives
•    Tackle gaps and roadblocks across the organization as needed.
•    Drive the pace and sense of urgency within the organization to ensure customer expectations are met.
•    Bridge customer requests with internal functions for speedy resolution.
•    Pull in the right people at the right time.

What your background should look like

•    Education: Bachelor’s degree in engineering (Electrical, Mechanical, or related field) or master’s degree 
•    Experience: 7+ years in quality assurance or reliability engineering, with at least 3 years in a management role working in a regional/global capacity.
•    Technical Skills: Proficiency in quality management systems, statistical process control, Gage R&R and reliability engineering tools
•    Preferred Certifications: Six Sigma Black Belt, ASQ Certified Quality Engineer, or similar certifications are advantageous
•    Soft Skills: Strong leadership, communication, problem-solving abilities and executive level presence.
•    Failure analysis expertise: lead, plan, perform effective and efficient investigations using structured approaches such as fault trees to identify root cause and corrective actions.
•    Customer interface quality reliability experience in data center interconnect technology.
•    Demonstrated ability to lead teams, forge strong internal relationships, and drive improvement initiatives.
•    Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000).

Competencies