CUSTOMER SERVICE SPECIALIST I
Job Overview
Job Description
Quote and Order Management
- Interface with Customers for Quote request or Price inquiries and approval
- Submit quotation request for pricing team approval.
- Sales order entry, order confirmation & expediting orders.
- Order change and backlog price adjustment
- On-going Backlog Management
- Shipment release and follow up
- Report and support past due backlog reduction
- NPI - follow up with PM/Plant/Finance for part master and cost setup
- Handle Sample order
- Process RMA / Goods replacement
Customer Service
- Handle customer enquiries & complaints. Investigate and work with other departments to resolve customer issues in a timely manner.
- Emails/Conference calls / Customer and TE Plant Visits for critical delivery issues, expedition or projects.
- Work out solutions on Customer’s special requirements, such as label, Customs process, packing & etc.
- NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.
Customer Supply Chain Management
- Initiate Stock Requisition for customer advance order or buffer stock.
- Work with Planning team on capacity adjustment in order to fulfill Customer’s demands
- Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis
- Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.
- Negotiate with Customer for VMI liability and deadstock compensation.
- Resolve logistics and custom issues with relevant functions
Customer Credit and Billing Management
- Billing attainment
- Follow up queries with Account Receivable
- Coordinate with Finance and Customer to solve pass due invoices issue
- Manage customer credit status & escalate for any abnormal status
- Apply credit release
- Process Credit note / Debit Note
Competencies requirements:
Customer Focus.
Excellent communication skill. Able to interact with internal and external partners.
- Problem solving skills
- Team player with positive attitude.
- Proactive, responsible and takes ownership of issues.
- Able to work under pressure.
- Self-motivated, independent and able to work with minimum supervision
- Sense of urgency, analytical and able to multi-task under fast paced environment.
Quote and Order Management
- Interface with Customers for Quote request or Price inquiries and approval
- Submit quotation request for pricing team approval.
- Sales order entry, order confirmation & expediting orders.
- Order change and backlog price adjustment
- On-going Backlog Management
- Shipment release and follow up
- Report and support past due backlog reduction
- NPI - follow up with PM/Plant/Finance for part master and cost setup
- Handle Sample order
- Process RMA / Goods replacement
Customer Service
- Handle customer enquiries & complaints. Investigate and work with other departments to resolve customer issues in a timely manner.
- Emails/Conference calls / Customer and TE Plant Visits for critical delivery issues, expedition or projects.
- Work out solutions on Customer’s special requirements, such as label, Customs process, packing & etc.
- NPS/VOC/Customer Service Survey Improvement Process. Identify and work on corrective actions to recurring issues.
Customer Supply Chain Management
- Initiate Stock Requisition for customer advance order or buffer stock.
- Work with Planning team on capacity adjustment in order to fulfill Customer’s demands
- Consignment Stock Management/ Customer demand forecast monitoring and accuracy analysis
- Manage customer forecast/demand and inventory level, work with Supply Chain to fulfill customer demand.
- Negotiate with Customer for VMI liability and deadstock compensation.
- Resolve logistics and custom issues with relevant functions
Customer Credit and Billing Management
- Billing attainment
- Follow up queries with Account Receivable
- Coordinate with Finance and Customer to solve pass due invoices issue
- Manage customer credit status & escalate for any abnormal status
- Apply credit release
- Process Credit note / Debit Note
Competencies requirements:
Customer Focus.
Excellent communication skill. Able to interact with internal and external partners.
- Problem solving skills
- Team player with positive attitude.
- Proactive, responsible and takes ownership of issues.
- Able to work under pressure.
- Self-motivated, independent and able to work with minimum supervision
- Sense of urgency, analytical and able to multi-task under fast paced environment.
What your background should look like:
Competencies
BAYAN LEPAS PENANG, 07, MY, 11900
Job Segment:
Logistics, Pre-Sales, Supply Chain, Supply Chain Manager, Operations, Sales, Customer Service