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PRODUCT INFORMATION ASSOCIATE V

Job Description: Customer Solution Consultant

 

 

Be the face and voice of TE Connectivity to drive company growth by delivering an Extraordinary Customer Experience. Make it easy for customers to do business with TE. Make every interaction memorable enabling deeper relationships. Deliver value to our small and medium customers while resolving all their inquiries. Identify opportunities to generate new business and organic revenue growth. Create a favorable impression and sell the TE brand to strengthen our positioning with customers

  • Develop, enhance and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty.
  • Identify and suggest actions after reviewing dashboards such as downward trends that could warrant strategy review
  • Understand landscape of small and medium customers by actively probing for what customer is working on and seeking opportunity for new sales.
  • Offer Solutions to customers that add value to them as they reach out for support throughout their journey – “Research to Cash”.
  • Become an expert on the TE value proposition - Technical Expertise, Superior Service, and ability to influence buying decisions through our innovative product solutions.
  • Manage and lead customer interaction via phone/email/live chat etc without benefit of face-to-face
  • Respond to and follow up on customer requests like technical, commercial and order related inquiries
  • Promote technologies and product capabilities with the customer

KPIs:

  • Customer Effort Score (CES), First Contact Resolution (FCR), lead creation & revenue generation

Skills and Experience

  • Demonstrated problem solving skills, influencing abilities, and ability to provide effective feedback
  • Strong verbal, written and presentation skills
  • Proven ability to initiate, organize and complete multiple tasks in a timely manner
  • Demonstrated ability to share creative and new ideas
  • Ability to be flexible with work schedule, including weekends and holidays
  • Consultative selling experience desired
  • Relevant product or industry experience desired

Competencies to be successful in the role

  • Resilience
  • Relationship Building
  • Inquisitiveness
  • Consultative selling mindset
  • Strong Verbal Communication (English)

Education

  • Bachelors technical or business degree required (e.g. Engineering/ Business/ Marketing/ Commerce etc)
Job Overview
TE Connectivity's Product Information Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They answer questions about installation, operation, configuration, customization and usage of assigned products. Their product knowledge and expertise is critical to responding to daily customer-centric activities. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.
What your background should look like:
Competencies
Values: Integrity, Accountability,Teamwork, Innovation

About TE Connectivity
TE Connectivity Ltd., is a $14 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 80,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat and Twitter.

What TE Connectivity offers:

We offer competitive rewards & compensation. Our commitment to our employees includes offering benefit programs that are comprehensive, competitive and will meet the needs of our employees.

  • Competitive Salary Package
  • Performance-Based Bonus Plans
  • Health and Wellness Incentives
  • Employee Stock Purchase Program
  • Community Outreach Programs / Charity Events
  • Employee Resource Groups
Location: 

BAYAN LEPAS, PENANG, 07, MY, 11900

City:  BAYAN LEPAS, PENANG
State:  07
Country/Region:  MY
Travel:  Less than 10%
Requisition ID:  55059
Alternative Locations: 
Function:  Customer Service


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